Cannot get in touch in Travel Agent. Carnival won't allow me to make changes without TA.

[linz98144]

Wish there were more honest posts such as this. So many get scammed into thinking they must use a TA to book a cruise and that couldn't be further from the truth. So much easier to book on your own. Sorry op you are experiencing this. 

[Elaine5715]

1 hour ago, ontheweb said:

Have you read the boards on cruisecritic.com where people are happy with their TA? And remember someone who has a complaint is much more likely to post that than someone who received excellent service.

 

Have you read the complaints on these boards from people who directly booked with a cruise line rather than using a TA?

You do remember this thread was started by someone who seems to have a bad TA?

[ontheweb]

11 hours ago, Elaine5715 said:

You do remember this thread was started by someone who seems to have a bad TA?

Obviously, not all TAs are at the top of their profession. And if you call the cruise line directly to make a booking, do you think all their phone representatives are excellent?

 

Every profession has those who are not the best. When you go see a doctor, do you realize half of hem graduated in the lower half of their class, some even at the very bottom just making it out of school.

[Elaine5715]

38 minutes ago, ontheweb said:

Obviously, not all TAs are at the top of their profession. And if you call the cruise line directly to make a booking, do you think all their phone representatives are excellent?

 

Every profession has those who are not the best. When you go see a doctor, do you realize half of hem graduated in the lower half of their class, some even at the very bottom just making it out of school.

Why would I use someone at the bottom of their profession?

[Phanlee91]

On 6/13/2023 at 8:39 PM, ohshin said:

I am unable to get in touch with our travel agent with whom we booked a Carnival cruise.  I need to make some changes to our passengers and tried calling Carnival directly.  Carnival said I cannot make any changes and that I must go through my travel agent.

 

What can be done?  FWIW, the Travel Agent was extremely responsive when booking the cruise but now only responds every 2 weeks at best (I am currently ghosted).

 

Thank you.

Isnt that funny how that works, sorry i wish i had better news for you.

[ohshin]

22 hours ago, FTLCruiseGal said:

So, OP, did you ever get this matter resolved?  Please let us get back on topic.

 

Unfortunately, no. 

 

I may have to make a separate thread:  If one of the passengers is a "no show", and I booked through this travel agency, how do I get the taxes/fees refunded?  Call Carnival?  What if they won't talk to me and only will talk to my TA?  Will the $ get refunded to my TA or to my credit used with the TA?

[momof3cruisers]

24 minutes ago, ohshin said:

 

Unfortunately, no. 

 

I may have to make a separate thread:  If one of the passengers is a "no show", and I booked through this travel agency, how do I get the taxes/fees refunded?  Call Carnival?  What if they won't talk to me and only will talk to my TA?  Will the $ get refunded to my TA or to my credit used with the TA?

That’s actually quite an easy question. If someone is a no show, their port fees and taxes get refunded to the form of payment used to pay them in the first place. Happy sailing!