shiner6 Posted June 14, 2023 #1 Share Posted June 14, 2023 We won $50 casino cash from playing Deal or no Deal 2 days ago, but have as yet to receive it. We went to guest services and was told it might take a few days to show up on our account. Well, hopefully it shows up soon as our cruise will be ending soon. Link to comment Share on other sites More sharing options...
80sGal Posted June 14, 2023 #2 Share Posted June 14, 2023 (edited) I'd go to the Casino Cashier with your card in hand in case they need to verify. We've won Casino Cash in the past on that game and it showed up very quickly. A few days doesn't sound right. Edited June 14, 2023 by 80sGal Add 4 Link to comment Share on other sites More sharing options...
chadvarner85 Posted June 14, 2023 #3 Share Posted June 14, 2023 last cruise i was on i had to go to the casino desk and have it added to my account. Link to comment Share on other sites More sharing options...
vwrestler171 Posted June 14, 2023 #4 Share Posted June 14, 2023 (edited) Might have to go to the casino desk. On Panorama, it was on the next morning. Edited June 14, 2023 by vwrestler171 Link to comment Share on other sites More sharing options...
staceyglow Posted June 15, 2023 #5 Share Posted June 15, 2023 I always keep my playing cards for this reason., I have never had an issue, but worst case scenariol they can look up your card number. Link to comment Share on other sites More sharing options...
UpstateCruizer Posted June 15, 2023 #6 Share Posted June 15, 2023 If you won $50 it’s not casino cash (unless they changed it in the last month). I thought I had won the $30 casino cash once and it didn’t show up on my free play. The casino didn’t have me on their list so they sent me to guest services. Imagine my surprise when I found out I had won $50 in cash. It was added to my sign and sail card but I didn’t realize it until they checked my actual account. The casino cash is usually $30 so perhaps you have the $50 on your card already. The casino has a sheet they can check for you. Link to comment Share on other sites More sharing options...
shiner6 Posted June 16, 2023 Author #7 Share Posted June 16, 2023 We played and won $50 but they failed to give us the winnings despite multiple trips to guest services. It makes you feel ripped off. How come they can charge your account immediately when you make a purchase, but deny paying you when you win? In the scheme of things $50 is not going to bother us , but the lack of responsibility from Carnival will. Link to comment Share on other sites More sharing options...
Rare Jamman54 Posted June 16, 2023 #8 Share Posted June 16, 2023 Just to be clear, you had 4 matches in one of the two games, and the $50 wasn't credited to you Sail & Sign account by the next day? Link to comment Share on other sites More sharing options...
serene56 Posted June 17, 2023 #9 Share Posted June 17, 2023 9 hours ago, shiner6 said: We played and won $50 but they failed to give us the winnings despite multiple trips to guest services. It makes you feel ripped off. How come they can charge your account immediately when you make a purchase, but deny paying you when you win? In the scheme of things $50 is not going to bother us , but the lack of responsibility from Carnival will. Why go to guest services and not casino! Link to comment Share on other sites More sharing options...
Rare Jamman54 Posted June 17, 2023 #10 Share Posted June 17, 2023 36 minutes ago, serene56 said: Why go to guest services and not casino! The $50 prize isn't casino cash, it's a credit to your Sail & Sign account. Link to comment Share on other sites More sharing options...
serene56 Posted June 17, 2023 #11 Share Posted June 17, 2023 11 hours ago, Jamman54 said: The $50 prize isn't casino cash, it's a credit to your Sail & Sign account. But isn’t all forms of gambling on the cruise run by the casino ? Link to comment Share on other sites More sharing options...
Rare Jamman54 Posted June 17, 2023 #12 Share Posted June 17, 2023 8 minutes ago, serene56 said: But isn’t all forms of gambling on the cruise run by the casino ? I don't think Deal or No Deal, or Bingo fall under the casino. Bingo winners are not paid cash, but as a credit to the Sail & Sign account which would be handled by Guest Services. The casino only handles the $30 casino cash for three matches. All other Deal or No Deal cash prizes are paid as credits to the Sail & Sign card. Link to comment Share on other sites More sharing options...
shiner6 Posted June 19, 2023 Author #13 Share Posted June 19, 2023 Well, we finally got our money on the day of disembarkation, after 5 trips to guest services, the casino and finally Frankie, the Cruise Director. He said they were having computer problems. 1 Link to comment Share on other sites More sharing options...
shiner6 Posted June 22, 2023 Author #14 Share Posted June 22, 2023 On 6/16/2023 at 8:52 PM, Jamman54 said: The $50 prize isn't casino cash, it's a credit to your Sail & Sign account. Jamman54-You are correct! Nevertheless, we will not participate in this game again except as spectators. It is fun to watch, but the house odds are astronomical! We have been to this game on other ships as well. I got the feeling that Carnival is making up for lost revenue quickly with these games---Good for them because I have quite a bit of Carnival stock! 1 Link to comment Share on other sites More sharing options...
Rare Jamman54 Posted June 22, 2023 #15 Share Posted June 22, 2023 1 hour ago, shiner6 said: Jamman54-You are correct! Nevertheless, we will not participate in this game again except as spectators. It is fun to watch, but the house odds are astronomical! We have been to this game on other ships as well. I got the feeling that Carnival is making up for lost revenue quickly with these games---Good for them because I have quite a bit of Carnival stock! We always seem to break even or a little bit ahead. We buy the 3 for $50. On our last cruise on the Celebration we won two $30 casino cash, and the $25 bingo package. We also like the chances to be the onstage contestant. I was chosen last year on the Legend. Wound up winning just $20. Got greedy! 😀 Link to comment Share on other sites More sharing options...
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