Rare GMIAC Posted August 13, 2023 #1 Share Posted August 13, 2023 I booked some tours on the RSSC website under MY ACCOUNT. If I want to cancel and book a different tour that overlaps with the original tour, can I do this online? I don't see a cancel button. Link to comment Share on other sites More sharing options...
RELS Posted August 14, 2023 #2 Share Posted August 14, 2023 32 minutes ago, GMIAC said: I booked some tours on the RSSC website under MY ACCOUNT. If I want to cancel and book a different tour that overlaps with the original tour, can I do this online? I don't see a cancel button. Gotta call Regent to do this. You could do it through your TA, but it's much faster to just call Regent direct. Any time I do this, the agents are very helpful. 1 1 Link to comment Share on other sites More sharing options...
Rare GMIAC Posted August 14, 2023 Author #3 Share Posted August 14, 2023 Thanks. It's tough to choose which activities to do, and when! 1 Link to comment Share on other sites More sharing options...
cruisevirgin24 Posted August 14, 2023 #4 Share Posted August 14, 2023 I booked my first cruise a few months ago. I rushed in and booked daily excursions. After a little research I changed my mind and re-booked most of the excursions. Initially I booked afternoon excursions, for a more relaxed day, then I realised with UK to US jet-lag, we would be awake very early and tired by the afternoon. I re-booked the excursions for the morning. I phoned Regent 4 times over a week and spoke to the same young man! I was a little embarrassed but he was delightful, patient and helpful every time. The number to call is in the excursion section of My Account. I have the UK number but that wouldn't be useful for you. 1 Link to comment Share on other sites More sharing options...
Lonedaddy Posted August 14, 2023 #5 Share Posted August 14, 2023 16 hours ago, RELS said: Gotta call Regent to do this. You could do it through your TA, but it's much faster to just call Regent direct. Any time I do this, the agents are very helpful. I must say silversea website is much easier as you can do this online and you can book spa online as well. Wish regent would get there. 2 Link to comment Share on other sites More sharing options...
papaflamingo Posted August 15, 2023 #6 Share Posted August 15, 2023 20 hours ago, Lonedaddy said: I must say silversea website is much easier as you can do this online and you can book spa online as well. Wish regent would get there. That would not only be a great feature, it would benefit both the passengers and Regent. Imagine how many phone calls and agent time would be saved if we could just into the Account and cancel a shore excursion. Link to comment Share on other sites More sharing options...
Rare pappy1022 Posted August 15, 2023 #7 Share Posted August 15, 2023 Opportunities to automate tasks such as this will improve customer service and provide cost savings to Regent. It’s a win for everyone. 1 Link to comment Share on other sites More sharing options...
Rare GMIAC Posted August 15, 2023 Author #8 Share Posted August 15, 2023 1 minute ago, pappy1022 said: Opportunities to automate tasks such as this will improve customer service and provide cost savings to Regent. It’s a win for everyone. I’m so old I remember when we couldn’t copy/paste with the iPhone. 🤓 Link to comment Share on other sites More sharing options...
wcsdkqh Posted August 15, 2023 #9 Share Posted August 15, 2023 I believe Mike Moore indicated this functionality is already being worked on. 1 Link to comment Share on other sites More sharing options...
Rare pappy1022 Posted August 15, 2023 #10 Share Posted August 15, 2023 2 minutes ago, GMIAC said: I’m so old I remember when we couldn’t copy/paste with the iPhone. 🤓 I remember being at work and they brought in this small computer and said it was going to change everything. We looked at each other over our green screen mainframe computers and said, what are we ever going to use this PC thing for? And now the iPhone in my pocket has more computing power than our big mainframe did back in the early 70’s. 3 Link to comment Share on other sites More sharing options...
Mike Moore Posted August 15, 2023 #11 Share Posted August 15, 2023 3 hours ago, wcsdkqh said: I believe Mike Moore indicated this functionality is already being worked on. That is correct - it won't be until next year, but it's coming... 3 Link to comment Share on other sites More sharing options...
Lonedaddy Posted August 15, 2023 #12 Share Posted August 15, 2023 2 hours ago, Mike Moore said: That is correct - it won't be until next year, but it's coming... that is a good improvement. Now if we can only have an online air selection like google flights. Enter booking, deviation date if needed, preferred alliance or carriers and poof you have your options with any upcharges, as well as an no upcharge alternative if needed. If you have a more complex deviation, you could submit it or require a call. That would be nirvana! 3 Link to comment Share on other sites More sharing options...
Rare GMIAC Posted August 28, 2023 Author #13 Share Posted August 28, 2023 I cancelled a booking last week using the number indicated to cancel on My Profile. The cruise was booked through travel agent. No problem. I tried to cancel another this morning, and was told by the agent that it was cancelled, but it still shows up on My Profile and I didn't receive a cancellation e-mail. I called back and the agent who answered wouldn't cancel it and said she had to transfer me to the "travel agent customers" line. I'm now on hold for the second time, after waiting for 25 minutes for the first agent who wouldn't do it. Agents in the past had no problem cancelling without having to transfer me to another agent. Not very good service. Link to comment Share on other sites More sharing options...
cwn Posted August 28, 2023 #14 Share Posted August 28, 2023 (edited) Mon morning is not the best time to call….everyone has saved up their problems over the weekend and are calling. Let your TA handle the cancelation for you. Could be that the computers are running a little behind and the it will show up late in your file and email. Edited August 28, 2023 by cwn Link to comment Share on other sites More sharing options...
Rare GMIAC Posted August 28, 2023 Author #15 Share Posted August 28, 2023 1 minute ago, cwn said: Mon morning is not the best time to call….everyone has saved up their problems over the weekend and are calling. let your TA handle the cancelation for you. Thanks! Good idea. Link to comment Share on other sites More sharing options...
BaileyMJ Posted August 29, 2023 #16 Share Posted August 29, 2023 I hate calling in and I have used the chat box - have only canceled a included tour but it works great and I will log out and log back in and the canceled tour is gone and I can then book another tour! I never received a confirmation email with the cancelation but you can save the chat - I have tried having book a tour but it might be able to do it - I usually have a cup of coffee and once I log back in everything reset and you can book your tour! Link to comment Share on other sites More sharing options...
BaileyMJ Posted August 29, 2023 #17 Share Posted August 29, 2023 Typo - have not used chat box to book tour Also done on iPhone so have to give props to Regent AI Link to comment Share on other sites More sharing options...
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