Mr Blobby Posted September 7, 2023 #1 Share Posted September 7, 2023 Anyone else had trouble trying to get hold of this company either via the phone or the webpage contact option? Booked a coach for 3 people for next year. They took my money and I got an order acknowledgment on screen which I screen grabbed fortunately. Money taken from credit card. Had no email acknowledgment at all. I have tried calling numerous times and gave up after an hour of waiting. Tried their web feedback/contact us form twice and no response. Any suggestions before I contact the card company for a refund? Note: It is possible that I may have mis-typed my email in the original booking but that does not excuse the complete lack of response. Link to comment Share on other sites More sharing options...
Scirocco Breeze Posted September 8, 2023 #2 Share Posted September 8, 2023 I have failed to contact them but I admit to putting in a lot less effort than you, as they haven't got my money! Link to comment Share on other sites More sharing options...
sandancer Posted September 8, 2023 #3 Share Posted September 8, 2023 I was given their number by P&O this week and phone was answered after about 10 mins. I was given a ref number and an email confirmation arrived before I put the phone down. I’m not sure if it makes a difference if it is part of the cruise package or if you are paying them direct, it shouldn’t of course, especially if they have your money. Hope you get it sorted. Link to comment Share on other sites More sharing options...
Mr Blobby Posted September 8, 2023 Author #4 Share Posted September 8, 2023 Don’t suppose you could check if the number you used is the same as the one on their website, 0344 338 8690 Thanks Link to comment Share on other sites More sharing options...
sandancer Posted September 8, 2023 #5 Share Posted September 8, 2023 Yes, that’s the number I called. You hear a message saying that there is a longer wait than usual to speak to someone but as I said it was about 10 mins. Link to comment Share on other sites More sharing options...
studentcruiser23 Posted September 8, 2023 #6 Share Posted September 8, 2023 I called them a few weeks ago and had no problems. The confirmation email was received as soon as the phone was put down. Again, this was booked as part of my cruise package so maybe not helpful in that sense. Link to comment Share on other sites More sharing options...
kalos Posted September 8, 2023 #7 Share Posted September 8, 2023 1 hour ago, Mr Blobby said: Don’t suppose you could check if the number you used is the same as the one on their website, 0344 338 8690 Thanks Welcome to the boards Mr B . I see not off to the best of starts due to the lack of response from the coach company . Just read on Trust-pilot and that problem seems commonplace with the coach company . I have just looked at the coach companies FAQ and one reads .. Your selected question What should I do if I miss my coach? If you miss your coach, please contact the emergency phone number on your travel voucher and we will do our best to assist you. Maybe some kind person who is in possession of the above could give you this number to try ? Good luck Link to comment Share on other sites More sharing options...
Mr Blobby Posted September 8, 2023 Author #8 Share Posted September 8, 2023 Wow! TrustPilot says it all really. Will go back to Eavesway in the future. Link to comment Share on other sites More sharing options...
sandancer Posted September 8, 2023 #9 Share Posted September 8, 2023 No choice if it’s part of the cruise package. Link to comment Share on other sites More sharing options...
FangedRose Posted September 8, 2023 #10 Share Posted September 8, 2023 6 minutes ago, Mr Blobby said: Wow! TrustPilot says it all really. Will go back to Eavesway in the future. No choice I've you live north of Preston. Link to comment Share on other sites More sharing options...
Mostonian Posted September 8, 2023 #11 Share Posted September 8, 2023 We have been using Cruise Connect/Intercruises for years and received excellent service. I have never known them to leave any passengers behind and the driver even waited for passengers who were running late. If as you say that you may have mistyped your email address, that might be part of the problem. Try contacting them again at a time which may be less busy. 1 Link to comment Share on other sites More sharing options...
Mr Blobby Posted September 8, 2023 Author #12 Share Posted September 8, 2023 Turns out I didn’t mistype my email, what they read back to me was the right one. Fair play to them, they sent the booking to me on email straightaway. Lessons learnt from this - if you want to speak to them, call them as soon as they open at 9am otherwise it’s a long wait. To quote the web, when a company starts putting a message on the phone about an unusually high amount of calls, it’s not. They just don’t want to employ anyone else to handle the call volume! 3 Link to comment Share on other sites More sharing options...
yorkshirephil Posted September 9, 2023 #13 Share Posted September 9, 2023 3 Link to comment Share on other sites More sharing options...
Mr Blobby Posted September 9, 2023 Author #14 Share Posted September 9, 2023 😂 Link to comment Share on other sites More sharing options...
Barbadossunshine Posted September 10, 2023 #15 Share Posted September 10, 2023 Absolutely no issue with them at all first time using this service to book coach for next year, waited a few minutes to get through. Service excellent from individual taking my booking and had email confirmation through as soon as call was completed. Link to comment Share on other sites More sharing options...
shot2bits Posted September 10, 2023 #16 Share Posted September 10, 2023 Has anyone experienced the coach from norwich down to Southampton. I just wondered how many stops en route there are? The company are very short on information. Thanks Link to comment Share on other sites More sharing options...
Danamis Posted September 11, 2023 #17 Share Posted September 11, 2023 Not done this particular route but have done the Hilton Park one many times. I don't think there are set stops to be honest. Sometimes we get a stop and others we don't. We never find out until the driver announces the itinerary at the beginning of the journey. Some of the coaches have toilets and some don't... Yours would be a longer journey so hopefully at least one stop. Link to comment Share on other sites More sharing options...
JeanieC,Aston Posted September 11, 2023 #18 Share Posted September 11, 2023 1 hour ago, Danamis said: Not done this particular route but have done the Hilton Park one many times. I don't think there are set stops to be honest. Sometimes we get a stop and others we don't. We never find out until the driver announces the itinerary at the beginning of the journey. Some of the coaches have toilets and some don't... Yours would be a longer journey so hopefully at least one stop. I have travelled by coach for years,,,,is the ,No toilets’ thing an Intercruises coach,,,every Eavesway/Intercruises coach I have been on has had a toilet. Can you imagine 50 passengers,half with prostrate problems having one stop in 5.5 hours.😏 From Burtonwood Services where I get on (Eavesway or Intercruises) there is usually no more than 4/5 pick up stops. Southbound the stop for late breakfast/early lunch is either Warwick Services or Cherwell Valley for the driver to get his break..coming back they do a good run up to Norton Caines services for the drivers 50 min break. Link to comment Share on other sites More sharing options...
FangedRose Posted September 11, 2023 #19 Share Posted September 11, 2023 3 hours ago, Danamis said: Not done this particular route but have done the Hilton Park one many times. I don't think there are set stops to be honest. Sometimes we get a stop and others we don't. We never find out until the driver announces the itinerary at the beginning of the journey. Some of the coaches have toilets and some don't... Yours would be a longer journey so hopefully at least one stop. Yes I agree about the stops. It is not a timetabled service. The route, and the number of passenger pick ups dictate the route and timings. That is why you need to book it in advance so the route and timings can be worked out. They are in touch with Southampton re any boarding delays. They are also in constant contact with other drivers, and are aware of any holdups and will slow down, or speed up as necessary. Link to comment Share on other sites More sharing options...
yorkshirephil Posted September 12, 2023 #20 Share Posted September 12, 2023 On 9/10/2023 at 12:20 PM, Barbadossunshine said: Absolutely no issue with them at all first time using this service to book coach for next year, waited a few minutes to get through. Service excellent from individual taking my booking and had email confirmation through as soon as call was completed. Same here, I booked last night for next year online, email received within minutes with details stating coach voucher would be sent out 21 days before cruise. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now