Rare BetsyS. Posted September 12, 2023 #1 Share Posted September 12, 2023 My stepfather and I disembarked from the Zuiderdam on 8/26/23 after a wonderful cruise. We never got our surveys. The same thing happened in August 2022 when we disembarked the Niew Statendam. I asked our travel agent both times if she got the surveys and she said no. I asked her to please call HAL about this since we wanted to name all the crew who helped us. She said that the surveys were sent to the email address associated with my Mariner account. I have not used that email address for 8 years. I know HAL has my current email address because that is how I log onto my account. My travel agent said we should get the surveys by tomorrow afternoon and if not, to let her know. Even though I gave credit to crew on the Navigator app while on the ship, I still want to fill out the survey. In my experience, the crew went above and beyond. They work long hours, but were always cheerful and helpful. 1 Link to comment Share on other sites More sharing options...
Rare Mary229 Posted September 12, 2023 #2 Share Posted September 12, 2023 (edited) Be sure to check your profile to be sure everything is set up correctly. I use one email for promotions and a more secure one for bookings and personal info. others have reported the same delay I am glad you had a nice time Edited September 12, 2023 by Mary229 1 Link to comment Share on other sites More sharing options...
Rare The-Inside-Cabin Posted September 12, 2023 #3 Share Posted September 12, 2023 5 hours ago, BetsyS. said: My stepfather and I disembarked from the Zuiderdam on 8/26/23 after a wonderful cruise. We never got our surveys. The same thing happened in August 2022 when we disembarked the Niew Statendam. I asked our travel agent both times if she got the surveys and she said no. I asked her to please call HAL about this since we wanted to name all the crew who helped us. She said that the surveys were sent to the email address associated with my Mariner account. I have not used that email address for 8 years. I know HAL has my current email address because that is how I log onto my account. My travel agent said we should get the surveys by tomorrow afternoon and if not, to let her know. Even though I gave credit to crew on the Navigator app while on the ship, I still want to fill out the survey. In my experience, the crew went above and beyond. They work long hours, but were always cheerful and helpful. Keep an eye on your junk mail folder - sometimes they end up in there. 1 Link to comment Share on other sites More sharing options...
Dobby36 Posted September 12, 2023 #4 Share Posted September 12, 2023 I can tell you they did go out for that cruise, because I was on Zuiderdam too. Mine went to my usual email and both persons in cabin got one. Sorry you can’t seem to get it, I also love recognizing folks in those! 1 Link to comment Share on other sites More sharing options...
Daisyloo Posted September 12, 2023 #5 Share Posted September 12, 2023 We disembarked Zuiderdam on Saturday Sept 9 and got the emailed survey yesterday, Sept 11. 1 Link to comment Share on other sites More sharing options...
lcand1923 Posted September 12, 2023 #6 Share Posted September 12, 2023 I discovered by accident that HAL had four different email accounts for me. (I discovered this while trying to book Shore Excursions for an upcoming HAL cruise.) Two of them were left-overs from the days when Microsoft conducted classes onboard. The Mariner Society was able to resolve the situation. I would reach out to them. 1 Link to comment Share on other sites More sharing options...
Rare BetsyS. Posted September 12, 2023 Author #7 Share Posted September 12, 2023 To follow up on the missing surveys, our travel agent called HAL yesterday. Today we got emails from HAL. The surveys were in PDF format. We were told to print them, fill them out and mail back to Seattle. They did not want them sent electronically. When our travel agent told us about the $1 deposit, it was hard to believe. She said that's what it is, but for today only. We signed up for the Zuiderdam Voyage of Vikings 2024. We love the ship, crew, itinerary, and going roundtrip from Boston. This summer my stepfather and I had connecting cabins. We asked if they were available and they were already booked! We will have connecting cabins on the same deck, but on Starboard side instead of Port side. That's ok, because we'll have different views of scenery. Thank you to all who answered. 2 Link to comment Share on other sites More sharing options...
RD64 Posted September 12, 2023 #8 Share Posted September 12, 2023 9 hours ago, Daisyloo said: We disembarked Zuiderdam on Saturday Sept 9 and got the emailed survey yesterday, Sept 11. I would agree on the two day delay. Both of my Alaska cruise this year - cruise finished on Sunday - received survey at 4:40 PM and 4:30 PM on Tuesday. 1 Link to comment Share on other sites More sharing options...
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