Refund of onboard account

[waldorf]

We disembarked the Diamond Princess on the 15th September and we had a large credit balance on our onboard account (this was due to having so many excursions cancelled which we’d prepaid), we are still waiting for this to be refunded to our credit card. We were told this would be refunded straight away, our TA has chased but still no joy. 
 

Is this usual?

[kiwimum]

We disembarked September 2 and received our refund yesterday.

[PacnGoNow]

1 hour ago, waldorf said:

We disembarked the Diamond Princess on the 15th September and we had a large credit balance on our onboard account (this was due to having so many excursions cancelled which we’d prepaid), we are still waiting for this to be refunded to our credit card. We were told this would be refunded straight away, our TA has chased but still no joy. 
 

Is this usual?

I would guess 3-4 weeks.  Depends how many refunds are being processed. Your TA is checking on it, that’s good.

[newbrunswicker]

We disembarked on Sept 2nd and it was credited to our MasterCard on the 17th. I thought it would come as a cheque in about 6 weeks but they must have changed that procedure. 

[killaypirate]

Disembarked Emerald 9/16. Paid into account 9/21. Received secure email requesting account details then it took less than 2 hours.

Edited September 27, 2023 by killaypirate

[paradiselivin1]

Interesting. We disembarked on August 27th. Have seen nothing yet.

[ggprincess2004]

We disembarked the Grand on August 12, and our refund check dated Sept 21 arrived in today's mail. It is from Paymode who processes onboard credit refunds for Princess.