Captains Club email address

[Bucket List Ticked]

Hi, I haven’t been given my points for a sailing I finished on 7th Dec but my husband has got his. It’s well past the 19 days it says it could take to show.
 

I tried emailing an address I found but got delivery failure - does anyone know the correct email address to contact please?

 

Many thanks. 😀

[cruisestitch]

What address did you use so we don’t just give it to you again?

[twincheryl]

Have had no luck emailing… just went thru this last month.  Do you have a UK phone number for Capt Club? That’s the fastest way. 

[Bucket List Ticked]

9 hours ago, cruisestitch said:

What address did you use so we don’t just give it to you again?

Hi Cruisestitch,

used - CelebrityEngagementCenter@celebrity.com which I found on an email from CaptainsClub. When I googled it on their website I could only find a phone number but last time I called Royal about something it cost me £25 for holding 30 mins as a premium number so didn’t want to risk it….

[Bucket List Ticked]

8 hours ago, twincheryl said:

Have had no luck emailing… just went thru this last month.  Do you have a UK phone number for Capt Club? That’s the fastest way. 

I think I saw one when I was searching for email online but as they are owned by Royal and calling their customer service number recently cost me £25 I really don’t want to risk calling…..

[wrk2cruise]

I've never known Celebrity to be responsive to emails other than complaints to the executive office.

[MandL]

Have you tried cec@celebrity.com

 

My points took a bit longer than my husbands to show up.  You might give it another week.  I wouldn't be concerned about it yet.

Edited December 27, 2023 by MandL
Left off a detail.

[Bucket List Ticked]

7 hours ago, MandL said:

Have you tried cec@celebrity.com

 

My points took a bit longer than my husbands to show up.  You might give it another week.  I wouldn't be concerned about it yet.

No I haven’t tried that one but I will - thanks.

 

I will wait another week first as you suggest. 
 

Thanks 🤩 

[mullinbc]

On 12/26/2023 at 8:03 PM, MandL said:

Have you tried cec@celebrity.com

 

My points took a bit longer than my husbands to show up.  You might give it another week.  I wouldn't be concerned about it yet.

That's the correct email.

Got a reply back today, about a week or so after I sent one, about missing past cruises.