samom Posted December 27, 2023 #1 Share Posted December 27, 2023 I bought the upgraded wifi package that has 2 devices and other benefits so I thought. It says a Celebrity Pass. It is nowhere on my app. What benefits do I get and why does this and my upgraded drink package not show up. I have the receipt for both purchases. Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted December 27, 2023 #2 Share Posted December 27, 2023 28 minutes ago, samom said: I bought the upgraded wifi package that has 2 devices and other benefits so I thought. It says a Celebrity Pass. It is nowhere on my app. What benefits do I get and why does this and my upgraded drink package not show up. I have the receipt for both purchases. I spent three seconds googling and this was the first hit https://www.cruisehive.com/celebrity-cruises-introduces-extra-benefits-pass/114933 Link to comment Share on other sites More sharing options...
WestLakeGirl Posted December 27, 2023 #3 Share Posted December 27, 2023 39 minutes ago, samom said: I bought the upgraded wifi package that has 2 devices and other benefits so I thought. It says a Celebrity Pass. It is nowhere on my app. What benefits do I get and why does this and my upgraded drink package not show up. I have the receipt for both purchases. The app is incomplete and often incorrect and sometimes downright wrong. Please do not depend on it being a reliable source of information about your purchases Link to comment Share on other sites More sharing options...
paulh84 Posted December 28, 2023 #4 Share Posted December 28, 2023 I imagine your purchase will get cancelled. If you googled Celebrity Pass previously you could get to a document from RCG/Celebrity that said it was supposed to go on sale fleet wide 12/1. Equinox (?) was on sale for a few weeks prior to that as a test. Now that is gone, the link is blank and it no longer appears in the cruise planner. Seems like they may have reversed course on offering it. 15 hours ago, WestLakeGirl said: The app is incomplete and often incorrect and sometimes downright wrong. Please do not depend on it being a reliable source of information about your purchases It’s really not that bad. User error? The app has never displayed what OP is searching for. Use the app onboard and Cruise Planner to make purchase. Pretty easy. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted December 28, 2023 #5 Share Posted December 28, 2023 Have a look at these examples. Bad data input, no user error here 2 Link to comment Share on other sites More sharing options...
samom Posted December 28, 2023 Author #6 Share Posted December 28, 2023 wow I get it. Link to comment Share on other sites More sharing options...
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