aquafit Posted January 7 #1 Share Posted January 7 Hello, my partner's crown +anchor number has changed completely and reverted to pre-gold status. He actually has 137 points and I think he accidentally created a new profile. I can't back his original number as it says it doesn't exist-I message RCCL but still no response. Has anyone had a similar issue and been able to fix it please? Link to comment Share on other sites More sharing options...
Ken at the beach Posted January 7 #2 Share Posted January 7 31 minutes ago, aquafit said: Hello, my partner's crown +anchor number has changed completely and reverted to pre-gold status. He actually has 137 points and I think he accidentally created a new profile. I can't back his original number as it says it doesn't exist-I message RCCL but still no response. Has anyone had a similar issue and been able to fix it please? Call C&A instead of messaging and they will fix it right away. Link to comment Share on other sites More sharing options...
SRF Posted January 10 #3 Share Posted January 10 It make take some time on the phone with them. They managed to mix up and combine my ex-wife's and GF's accounts. It took my ex over 3 hours on the phone to get her account fixed. Then it took me over 3 hours to fix GFs account. And that required creating a new account for her. Link to comment Share on other sites More sharing options...
Merion_Mom Posted January 10 #4 Share Posted January 10 800-526-9723 Link to comment Share on other sites More sharing options...
cruzingthebriny Posted January 13 #5 Share Posted January 13 My daughter's Crown & Anchor has also changed to Pre-Gold, buy if you look at her past cruises on their webpage, it shows them and her points for them. Guess she'll need to call RCCI Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now