calling Premier Inn from USA?

[craig01020]

Good morning.

I need to cancel a reservation for Premier Inn. When I attempt to do it online, I get an error. Has anyone here ever called them from the US?

 

Thanks

[VMax1700]

Try this...old but maybe still good,

https://www.tripadvisor.co.uk/ShowTopic-g186338-i17-k8497833-How_do_I_call_this_phone_number_from_the_US-London_England.html

 

0333 003 8101

 

For new bookings, the simplest, speediest way to book with us is online. However, if you're looking to book between five and nine hotel rooms – or if you'd just prefer to make a booking with us over the phone – give us a call on 0333 003 8101 between 9am – 5pm from Monday to Friday.

 

Contact us - Premier Inn

 

So, try 011 44 333 003 8101

 

or try this link

https://www.premierinn.com/gb/en/faq/how-to-cancel-a-room-video.html?manage-booking=true

[Harters]

The individual hotel webpage should have its phone number. Just add 44, as our country code, and delete the first 0 in the number. Premier Inn reception desks are staffed 24/7 so your time difference shoudnt be an issue. 

 

Surprised you're having a problem doing this online. I regularly use PI and generally find it's one of the better hotel websites to navigate round. 

Edited January 8 by Harters

[craig01020]

17 hours ago, Harters said:

The individual hotel webpage should have its phone number. Just add 44, as our country code, and delete the first 0 in the number. Premier Inn reception desks are staffed 24/7 so your time difference shoudnt be an issue. 

 

Surprised you're having a problem doing this online. I regularly use PI and generally find it's one of the better hotel websites to navigate round. 

I've used their website before and always found it very user-friendly, but something is obviously broken here.

 

I tried calling using the Premier's main UK number and I did get through. The voice menu said press 3 for cancellations, so I did. Then the recording said "our reservation agents cannot cancel a reservation over the phone." 🤪

 

I'll try calling the individual hotel. Thanks.

[Cotswold Eagle]

2 hours ago, craig01020 said:

I've used their website before and always found it very user-friendly, but something is obviously broken here.

Just a thought - have you tried using their app (if you have smartphone access) as an alternative to the website? 

[craig01020]

10 minutes ago, Cotswold Eagle said:

Just a thought - have you tried using their app (if you have smartphone access) as an alternative to the website? 

Yes. Same result.

[craig01020]

Update: I was able to get through to a reservation agent who cancelled the reservation for me. Now let's hope I get the refund.

 

She said the reason is because they got a new reservation system and the original booking was made on the old system.