Customer Service

[ransclan]

I am hopeful that someone will have an answer to what has become an exasperating situation with Princess’ Customer Service.  I have spent hours on the phone on three separate days with their “Off Shore”  Customer Service.  The agents have not been able to answer my questions and the room they are talking from is so loud and noisy it is almost impossible to hear them.  We have 5 reservations for 9 people and have been trying to make Dining Reservations but their system doesn’t recognize two of the Reservation Numbers; even though everyone has made Final Payment.  We have been in touch with our Travel Agent and apparently all the numbers have been linked and yet Princess can’t “see” them.  Does anyone have a phone number or email address for someone “in charge”.  I am not new to cruising but most of my cruises has been with Holland America and I have only done one before now with Princess and at this rate it may be my last!  Thanking you in advance.

[voljeep]

why isn't your TA handling this??

[dog]

Customerrelations@princesscruises.com

 

phoning is fairly useless

[Steelers36]

58 minutes ago, voljeep said:

why isn't your TA handling this??

You're expecting a TA to call in make dining reservations (DineMyWay)?

[PaulC29]

Phone - useless   Email given above - works although might be a while week+ before getting answer even for the simplest question. 

[dog]

1 hour ago, voljeep said:

why isn't your TA handling this??

Mine always took care of this for me. Sad when she retired a few years ago.

[ransclan]

Thanks everyone I will try the email.