ransclan Posted January 18 #1 Share Posted January 18 I am hopeful that someone will have an answer to what has become an exasperating situation with Princess’ Customer Service. I have spent hours on the phone on three separate days with their “Off Shore” Customer Service. The agents have not been able to answer my questions and the room they are talking from is so loud and noisy it is almost impossible to hear them. We have 5 reservations for 9 people and have been trying to make Dining Reservations but their system doesn’t recognize two of the Reservation Numbers; even though everyone has made Final Payment. We have been in touch with our Travel Agent and apparently all the numbers have been linked and yet Princess can’t “see” them. Does anyone have a phone number or email address for someone “in charge”. I am not new to cruising but most of my cruises has been with Holland America and I have only done one before now with Princess and at this rate it may be my last! Thanking you in advance. Link to comment Share on other sites More sharing options...
voljeep Posted January 18 #2 Share Posted January 18 why isn't your TA handling this?? Link to comment Share on other sites More sharing options...
dog Posted January 18 #3 Share Posted January 18 Customerrelations@princesscruises.com phoning is fairly useless Link to comment Share on other sites More sharing options...
Steelers36 Posted January 18 #4 Share Posted January 18 58 minutes ago, voljeep said: why isn't your TA handling this?? You're expecting a TA to call in make dining reservations (DineMyWay)? Link to comment Share on other sites More sharing options...
PaulC29 Posted January 18 #5 Share Posted January 18 Phone - useless Email given above - works although might be a while week+ before getting answer even for the simplest question. 1 Link to comment Share on other sites More sharing options...
dog Posted January 18 #6 Share Posted January 18 1 hour ago, voljeep said: why isn't your TA handling this?? Mine always took care of this for me. Sad when she retired a few years ago. Link to comment Share on other sites More sharing options...
ransclan Posted January 18 Author #7 Share Posted January 18 Thanks everyone I will try the email. 1 Link to comment Share on other sites More sharing options...
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