Crown Grill on Grand Princess

[wynkys]

I disembarked last Monday from a Grand 7-nighter out of Melbourne.

I attended the Crown Grill one evening courtesy of my travel agent

A few years ago I had a disappointing speciality meal at Jamies on

RCL, however, the experience last week left that in the shade.

Once seated, I sat there for forty minutes without being offered a

drink and had difficulty flagging down my waiter to ask for one.

No wine list was presented and I wasn't chancing asking for one and 

waiting further.

The meal arrived eventually and after a disappointing soup, my main

course of lamb chops followed. The first one I tried couldn't be cut without

effort but the other two were more acceptable.

At this point the Maitre'd appeared and asked how things were and I told

him. He offered to arrange for a replacement chop which I declined and 

that was the last I saw of him that evening.

With my unfinished meal sitting before me for some further time, no other

staff member appeared, so I left in disgust.

Two days later, I happened to be sitting beside the Hotel Manager at the

Most Traveled Guest Luncheon and when I told her about my experience,

she saId that it was unacceptable and that was that.

Luckily, for me, the rest of the cruise was up to the usual standard I have come 

to expect from Princess.

 

 

[Coral]

The Crown Grill has been awful the past few times I have gone. I thought the asparagus was the best part of the meal. I am not surprised.

[skynight]

You are not the first to experience this. Princess needs to get its act in order. Specialty dining should be just that special service, special meal. Anything short is not acceptable.

[Cruise Raider]

Sounds like that was so disappointing.  The only time we had substandard service at the Crown Grill happened to be on the Grand.  It was for my birthday to boot, so it was especially disappointing.  We waited and waited, others came and left and we were still waiting for our main course.  Then, the waiter took our bread basket away and started clearing our table.  He thought we were just done with our meal and completely forgot to serve our main course.  
At that point, we asked to speak with the maitre’d and told us to come back another night and he would make it right.  Well, that he did!  He invited us back another night and while we explained we would just have the main course, as we did have a soup and salad on the first meal, he insisted on giving us the whole shebang.  We got the best waiter they had.  The previous waiter came back to apologize and that went a long way.  I always say, everybody deserves a second chance and I told him as much.  
Anyway, the service and food were just perfect!  We ended up getting charged a second time for the meal but they fixed that for us up at guest services.  So, all was good in the end.  That is how it should have been handled in your case.