Refundable Credits!

[Clay Clayton]

Questions for fellow cruisers who used a Travel Agent who provided REFUNDABLE credits as a perk:

 

1. Did those refundable credits show up as refundable on your onboard account upon boarding?

 

2. Did Viking “switch” any excursions purchased with Viking provided non-refundable credits prior to embarkation and use the refundable credits instead?

 

3. If like us, this happened to you, have you had any luck in getting them to “switch” them back?

 

TIA!

[CCWineLover]

50 minutes ago, Clay Clayton said:

Questions for fellow cruisers who used a Travel Agent who provided REFUNDABLE credits as a perk:

 

1. Did those refundable credits show up as refundable on your onboard account upon boarding?

 

2. Did Viking “switch” any excursions purchased with Viking provided non-refundable credits prior to embarkation and use the refundable credits instead?

 

3. If like us, this happened to you, have you had any luck in getting them to “switch” them back?

 

TIA!

Clay -

1.  Yes they showed up sometimes in the onboard account before boarding.  Sometimes they were refunded before the cruise to us on our credit card strangely.

2.  We never had any "switch" done, but I do understand what you are saying.  For us, when we have bought excursions they've always automatically taken it from the non-refundable credits first.   

Sorry if this didn't happen with you.  I do believe Viking Accounting is not very good at accounting or explaining to customers or TA's.  We've always had trouble getting things rectified on other financial situations.

[FetaCheese]

Non refundable credits posted a couple days after boarding.  App had an early notification saying when they would appear, to preempt many questions.

 

TA Refundable credits were available in onboard account upon app setup.

Edited March 21 by FetaCheese

[Clay Clayton]

Just now, FetaCheese said:

Non refundable credits posted a couple days after boarding.  App had an early notification saying when they would appear, to preempt many questions.

 

TA Refundable credits were available in onboard account upon app setup.

Ours posted as a single entry of $540 (per person) rolled together with the $40 of unused nonrefundable excursion credit  that Viking provide upon booking.  We have been going back and forth since Jan 8th about this and finally this morning our TA informed us that Viking switched our September booked excursions which we “paid” for with the non refundable Viking credits, to being paid for with the refundable credits the TA directed Viking to apply to our account in December.  Never had this issue before.  I’ve asked the TA to try to get Viking to “switch”’it back🤞