Getaway dry dock

[hallux]

21 hours ago, Matahari47 said:

- as a disabled passenger there was no provision for adapted cabin despite us requesting one

I agree with @PelicanBill on this point - if you want a HA cabin you need to book one.  Don't hope to get moved to one once you board, it doesn't work that way.  This goes way beyond 'requesting' one - you need to specify a HA cabin and ensure that the cabin number on your confirmation matches a HA cabin on the deck plans online, PRIOR to the cruise (within minutes of getting the confirmation, preferably).

[Matahari47]

4 hours ago, hallux said:

I agree with @PelicanBill on this point - if you want a HA cabin you need to book one.  Don't hope to get moved to one once you board, it doesn't work that way.  This goes way beyond 'requesting' one - you need to specify a HA cabin and ensure that the cabin number on your confirmation matches a HA cabin on the deck plans online, PRIOR to the cruise (within minutes of getting the confirmation, preferably).

Actually we did request a disability compliant cabin when we booked. Obviously my request wasn’t understood or communicated.  It was the blatant lies of the man guest services which really annoyed us. He made no attempt to help us and didn’t even log our issue and just lied to our faces. Our cabin steward was very helpful and arranged the bedroom to make it as accessible as possible. We tipped him well for all his care and hard work. 
We travel with a medium suitcase each. There was absolutely no storage except for the wardrobe. Nothing. It really was extremely poor provision. Even a solo traveller would probably have been hard pressed to find places for their clothes.
Finally, I have NEVER known such chaos disembarking and we’ve done plenty of cruises, both European and USA, with plenty of cruise lines. You mention NYC. In our experience, disembarking in NYC has always been extremely smooth and efficient and we were off in a matter of minutes. So I do take exception to your comment. 
 

I don’t think anything I have mentioned is insurmountable - when you pay hard earned money for a cruise, I expect value for money and a decent standard of service. I believe that we were let down on all points. Had you been in my shoes I am sure you would be equally disappointed. 
 

I think we are done with NCL. There appears to be a downgrade in quality and service. Not at front line level, but probably cost cutting higher up the food chain. So it’s goodbye from us. 


 

 

[hallux]

17 hours ago, Matahari47 said:

Actually we did request a disability compliant cabin when we booked. Obviously my request wasn’t understood or communicated

You asked for one, but did you then confirm that what you were given was what you asked for?  Accountability goes both ways, it's easy enough to look up the deck plans of a ship and see if the cabin you were assigned is actually an HA cabin, you can then call back and ask to have your reservation amended if you were not given the cabin type you requested.  The calls should be recorded, they could pull the tapes to find out that you made the request known.

[drew69]

On 6/23/2024 at 12:31 PM, Matahari47 said:

We’ve been off the ship a week. We had a good time but there were a few issues which have left a very sour taste in our mouths. 
- itinerary changes!! One not even communicated until check in at Southampton, when you were given a sheet of paper with revised itinerary. 

- public are toilets constantly blocking up

- no soap in public restrooms

- our cabin was like something from the dark ages - ancient fittings, teeny tiny, broken stuff and none of the elusive USB ports people have mentioned and absolutely zero storage aside from wardrobe. We ended up leaving a lot of our stuff in suitcase under bed! Room was made up as a twin room on arrival. 

- as a disabled passenger there was no provision for adapted cabin despite us requesting one

- guest services blatantly lied to us when they said they would move us next day. When we checked again the next evening as we hadn’t heard anything, the rep hadn’t even logged our room issue! 
- shuttles - so, so badly managed. Not enough buses for volume of tickets sold resulting in standing in line for 90 minutes after paying $20 per person for the privilege. Same the next day, when the shuttle sold out?! 
- smoke still permeates the air around the casino, people still trying to smoke despite it being non-smoking 

- buffet area had food ground into the carpet, stale pancakes at breakfast, slow to replenish cutlery and clean the tables

- staff were on the whole lovely, but NCL have definitely cut back on staff as they were all run ragged! 
- Disembarkation was absolute chaos. Left our room at 8am. Joined a long line winding round deck 7, got into terminal at 12.20, then we had to stand in a taxi queue for an hour….never known anything like it and we’ve sailed into Barcelona twice before. 

This was our 8th NCL cruise and we’ve decided it is our last. Definite downgrade in quality, service and experience.  
 

 

Very odd as we just got off the Getaway on Saturday.  Never saw a clogged toilet in rest rooms though if there is one it is probably due to a careless passenger.  They were always stocked with soap, paper, etc. and almost always someone was in or near them cleaning.

 

Buffet looked to be in wonderful shape with new carpet and furniture and quite clean.

 

Never saw anyone smoking in casino outside of the smoking room.

 

Shuttles in ports that had them were plentiful and efficient.

 

Room was in excellent shape- we were in a Haven room.

 

Disembarkation - we went down at 7:20, had bags by 7:30 and in our arranged car service by 7:45 - we all know taxi lines can be long so always book a car service.

 

So strange how the ship and service could change so drastically in 2 weeks?

 

[Kvnfla11]

4 hours ago, drew69 said:

Very odd as we just got off the Getaway on Saturday.  Never saw a clogged toilet in rest rooms though if there is one it is probably due to a careless passenger.  They were always stocked with soap, paper, etc. and almost always someone was in or near them cleaning.

 

Buffet looked to be in wonderful shape with new carpet and furniture and quite clean.

 

Never saw anyone smoking in casino outside of the smoking room.

 

Shuttles in ports that had them were plentiful and efficient.

 

Room was in excellent shape- we were in a Haven room.

 

Disembarkation - we went down at 7:20, had bags by 7:30 and in our arranged car service by 7:45 - we all know taxi lines can be long so always book a car service.

 

So strange how the ship and service could change so drastically in 2 weeks?

 

Where did you disembark? Piraeus?

[drew69]

34 minutes ago, Kvnfla11 said:

Where did you disembark? Piraeus?

Yes, it was Piraeus.

[cruise*enthusiast]

5 hours ago, drew69 said:

Very odd as we just got off the Getaway on Saturday.  Never saw a clogged toilet in rest rooms though if there is one it is probably due to a careless passenger.  They were always stocked with soap, paper, etc. and almost always someone was in or near them cleaning.

 

Buffet looked to be in wonderful shape with new carpet and furniture and quite clean.

 

Never saw anyone smoking in casino outside of the smoking room.

 

Shuttles in ports that had them were plentiful and efficient.

 

Room was in excellent shape- we were in a Haven room.

 

Disembarkation - we went down at 7:20, had bags by 7:30 and in our arranged car service by 7:45 - we all know taxi lines can be long so always book a car service.

 

So strange how the ship and service could change so drastically in 2 weeks?

 

Were you in a balcony room?  If so, were there power outlets near the bed?

[drew69]

25 minutes ago, cruise*enthusiast said:

Were you in a balcony room?  If so, were there power outlets near the bed?

 

We were in a Haven penthouse - same as always, outlets on 1 side of the bed but no new ones added.

[Kvnfla11]

9 hours ago, drew69 said:

Yes, it was Piraeus.

Thank you