Prima Jet Blues

[Baron Barracuda]

Just off the Prima, 11 days from Miami to NYC.  Very nice trip with one exception.  One couple in our group booked their air through NCL and were assigned a Jet Blue flight from JFK to FLL arriving at 9am.  They made it on time but their bag never left JFK.  Jet Blue said not to worry, bag would be placed on the next flight arriving at 2pm in time to make our 4pm sailing.  Bag did arrive at 2pm but either NCL or JB decided traffic was too heavy for it to get to ship by 4pm so they held it at airport.  Ultimately we didn’t sail until 6pm.  JB again said don’t worry, bag would be waiting for us at La Romana.  Unfortunately on day 2 we visited GSK and day 3 was a sea day so we didn’t reach La Romana until day 4.  JB reported bag was waiting at airport so NCL dispatched someone to pick it up.  We were in port for 6 hours but courier came back empty handed.  Bag was hung up in customs.  Our next stop on day 5 was Aruba but JB doesn’t fly there and refused to send it with another airline.  Same issue on day 6 in Curacao.  Day 7 we would be in St. Thomas but JB was uncomfortable sending it there and wanted friend to wait until day 8 in San Juan.  At this point friend who had been living in a sweatsuit plus two tee shirts and a few things purchased with a $200 obc had reached her limit.  She had spent  hours on the phone with JB and made many trips to guest relations where some were sympathetic and tried to help while others didn't want to get involved.  From our perspective since it was NCL who had assigned her the JB flight they had a responsibility to intercede on her behalf.  Ultimately after 7 days and much stress the bag finally caught up to the ship in St Thomas and friend was able to breathe.  Protections on their credit card will cover some of their out of pocket costs but hey had forgotten to purchase travel insurance for this sailing.  They will certainly do so in the future.  I personally always fly in a day ahead of sailing to avoid such problems.

[FLAHAM]

Jet Blue’s issue.

[BunnyHutt]

What airport did JB say the bag was at in the DR? They don’t fly into La Romana. 4 other airports in the DR, yes, but not La Romana. They *do* however fly to Aruba and Curaçao. If their customer service for lost baggage is anything like their crew services then it’s truly a crapshoot whether you get someone competent on the other end of the line. 
 

Regardless, this is an airline issue as it is their responsibility to ensure baggage is transported and delivered. Just because NCL booked the flight doesn’t mean they’re liable for any airline-specific issues unless you can prove it was NCL’s fault that the bag never left FLL on the date you sailed. 

[zqvol]

Nothing to do with NCL. 

[bluesea777]

Just don’t fly to the port on the day of cruise, regardless. 
 

If they had flown the day before, they’d have gotten their luggage before they boarded the ship on the next day. 
 

Last June we flew from Anchorage - Seattle - Charlotte - Bermuda (home) and one out of our 3 bags got left behind in Charlotte - didn’t make it on to the plane though we had a 4 hours layover! The missing bag was then flown to JFK to meet the last evening flight to Bermuda and it was delivered to us the following morning. 
 

 

[Asawi]

It's all on Jet Blue. And the passenger should get information (from Jet Blue) that "necessary purchases" can be done and reimbursed later. Hygien articles, underwear, basic clothing.