Rare david63 Posted August 12 #226 Share Posted August 12 Good news - but I would not be opening the champagne until I had the written confirmation in my hand 1 Link to comment Share on other sites More sharing options...
Host Hattie Posted August 12 #227 Share Posted August 12 Great news, thanks for the update. 2 Link to comment Share on other sites More sharing options...
Winifred 22 Posted August 12 #228 Share Posted August 12 Great news. Keep us posted 2 Link to comment Share on other sites More sharing options...
exlondoner Posted August 12 #229 Share Posted August 12 Very pleased for you. Now the wrong has been righted, you need a) paperwork b) massive compensation (from your TA?) c) the results of a detailed investigation into how it happened in the first place. 6 Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted August 12 #230 Share Posted August 12 This is super news! I am so so happy for you! Can you log back in, now, and see it? 1 Link to comment Share on other sites More sharing options...
Rare Mareblu Posted August 12 #231 Share Posted August 12 I am absolutely thrilled to read your news. Smooth sailing, fair winds. You so deserve it. 2 Link to comment Share on other sites More sharing options...
alc13 Posted August 12 #232 Share Posted August 12 So happy to hear this and yes, hurray for Cunard-Carnival for making it right! Enjoy your cruise! 1 Link to comment Share on other sites More sharing options...
Nm hehappysailing Posted August 12 Author #233 Share Posted August 12 1 hour ago, *Miss G* said: This is super news! I am so so happy for you! Can you log back in, now, and see it? I tried logging using the 3 codes for the different cabins booked for me last Friday, but they no longer work. Hopefully the TA provides the new one tomorrow. I never received a reply email from the Travel agency's main company director, but would expect something to filter through due to Cunard's investigation. ( BTW in case anyone is wondering, I never stated the TA consultant's name in my emails to Cunard or the TA either, as I didnt want her job to be in jeopardy but nor did want to miss out on our trip &/or money spent, or end up sleeping in the bowel of the ship 😄 4 1 1 Link to comment Share on other sites More sharing options...
stan01 Posted August 12 #234 Share Posted August 12 You have handled this well, and it sounds like Cunard did too once they were made aware of the situation (by you). The travel agency (the company) has failed miserably. 2 Link to comment Share on other sites More sharing options...
Rare david63 Posted August 12 #235 Share Posted August 12 7 minutes ago, Nm hehappysailing said: I never stated the TA consultant's name in my emails to Cunard or the TA either You would not need to as the TA would be in Cunard's records, so it would be easy for them to trace whoever made the booking. 3 Link to comment Share on other sites More sharing options...
exlondoner Posted August 12 #236 Share Posted August 12 17 minutes ago, Nm hehappysailing said: I tried logging using the 3 codes for the different cabins booked for me last Friday, but they no longer work. Hopefully the TA provides the new one tomorrow. I never received a reply email from the Travel agency's main company director, but would expect something to filter through due to Cunard's investigation. ( BTW in case anyone is wondering, I never stated the TA consultant's name in my emails to Cunard or the TA either, as I didnt want her job to be in jeopardy but nor did want to miss out on our trip &/or money spent, or end up sleeping in the bowel of the ship 😄 One thing you might do, when you’ve finally got your log in details and it is definitely sorted, is publish the name of the helpful Cunard employee who sorted this. They deserve glory, and it might be helpful to others. I assume this would be OK with CC as Cunard obviously do not count as a travel agent. 😀 5 Link to comment Share on other sites More sharing options...
stan01 Posted August 12 #237 Share Posted August 12 29 minutes ago, exlondoner said: One thing you might do, when you’ve finally got your log in details and it is definitely sorted, is publish the name of the helpful Cunard employee who sorted this. They deserve glory, and it might be helpful to others. I assume this would be OK with CC as Cunard obviously do not count as a travel agent. 😀 Please do not do this. This is called doxing. Most of us do not want our names on the internet without consent. Respect people's privacy. Would you want your name exposed that way? Link to comment Share on other sites More sharing options...
exlondoner Posted August 12 #238 Share Posted August 12 4 minutes ago, stan01 said: Please do not do this. This is called doxing. Most of us do not want our names on the internet without consent. Respect people's privacy. Would you want your name exposed that way? In a word, yes. You may have noticed contact details of people at Cunard who may be able to help with things are often posted here. Should they not be? It would make this board much less useful. 3 Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted August 12 #239 Share Posted August 12 FANTASTIC NEWS!!!!! I'm glad that Cunard is investigating what happened. It does look to me like it's the fault of the TA for not forwarding the money quickly enough. But there is still a chance that it could have happened at Cunard's end, so good on them for looking into this. 3 Link to comment Share on other sites More sharing options...
Nm hehappysailing Posted August 12 Author #240 Share Posted August 12 (edited) 9 minutes ago, exlondoner said: In a word, yes. You may have noticed contact details of people at Cunard who may be able to help with things are often posted here. Should they not be? It would make this board much less useful. Didnt feel right publishing her name without her permission on here, even when in glowing terms since these boards are public. But I can say I found it via LinkedIn Australia, and under Carnival cruises. And if anyone finds themselves in a similar predictament with Cunard, Im happy for them to message me. Edited August 12 by Nm hehappysailing typo 6 4 Link to comment Share on other sites More sharing options...
Host Hattie Posted August 12 #241 Share Posted August 12 53 minutes ago, exlondoner said: One thing you might do, when you’ve finally got your log in details and it is definitely sorted, is publish the name of the helpful Cunard employee who sorted this. They deserve glory, and it might be helpful to others. I assume this would be OK with CC as Cunard obviously do not count as a travel agent. 😀 No, it wouldn't I'm afraid. 1 Link to comment Share on other sites More sharing options...
exlondoner Posted August 12 #242 Share Posted August 12 1 minute ago, Host Hattie said: No, it wouldn't I'm afraid. Ooooops. Sorry, it was just that there were several suggestions of possibly helpful people at Carnival/Cunard earlier on. 1 Link to comment Share on other sites More sharing options...
Rare NE John Posted August 12 #243 Share Posted August 12 I guess giving high praises to cabin attendants, waiters, and other crew is different than for customer service reps who help fix tough situations like this one. I hope the helpful Cunard agent can get recognized somehow. Recognition from us is a big part of promotions for them. 4 1 1 Link to comment Share on other sites More sharing options...
Host Hattie Posted August 12 #244 Share Posted August 12 2 hours ago, exlondoner said: Ooooops. Sorry, it was just that there were several suggestions of possibly helpful people at Carnival/Cunard earlier on. If the names and contact details are already widely available, that's fine. 3 1 Link to comment Share on other sites More sharing options...
Nm hehappysailing Posted August 13 Author #245 Share Posted August 13 8 hours ago, NE John said: I guess giving high praises to cabin attendants, waiters, and other crew is different than for customer service reps who help fix tough situations like this one. I hope the helpful Cunard agent can get recognized somehow. Recognition from us is a big part of promotions for them. I was able to log into Mycunard this morning with my original MyC booking number, and as promised a state room balcony for the full 28 days - so she's done a great job of fixing the disaster. - Ive just emailed asking her directly if Ok to state her name and title 16 Link to comment Share on other sites More sharing options...
jrmende63 Posted August 13 #246 Share Posted August 13 12 minutes ago, Nm hehappysailing said: I was able to log into Mycunard this morning with my original MyC booking number, and as promised a state room balcony for the full 28 days - so she's done a great job of fixing the disaster. - Ive just emailed asking her directly if Ok to state her name and title I am so happy it all worked out for you! 2 Link to comment Share on other sites More sharing options...
Rare WantedOnVoyage Posted August 13 #247 Share Posted August 13 "Cunard... Taking the Angst out of Ocean Travel... since 1840"...... 2 Link to comment Share on other sites More sharing options...
Nm hehappysailing Posted August 13 Author #248 Share Posted August 13 The Cunard Carnival replied that she prefers to remain behind the scenes, gets involved when cases are escalated, and graciously stated that it was a team effort - her crew and also the TA. So yes, not to reveal her name and title etc 7 2 Link to comment Share on other sites More sharing options...
exlondoner Posted August 13 #249 Share Posted August 13 4 hours ago, WantedOnVoyage said: "Cunard... Taking the Angst out of Ocean Travel... since 1840"...... I imagine that is approbation rather than sarcasm. Link to comment Share on other sites More sharing options...
exlondoner Posted August 13 #250 Share Posted August 13 32 minutes ago, Nm hehappysailing said: The Cunard Carnival replied that she prefers to remain behind the scenes, gets involved when cases are escalated, and graciously stated that it was a team effort - her crew and also the TA. So yes, not to reveal her name and title etc I understand that, though it is a shame she and her team don’t get the renown. But all credit to them. One thing you may be able to answer is how the initial contact came about, after your TA’s somewhat wishy washy efforts. 1 Link to comment Share on other sites More sharing options...
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