judithzuz Posted August 17 #1 Share Posted August 17 I tried researching this question before trying y'all. I submitted a request for shareholder credit but mistyped my booking number. I can't seem to delete that request and start over. I messaged them on the app and emailed them using two different email addresses. Is there a quicker way? I even tried to start a second request using the correct Booking number, but the app tells me that I already have submitted a request for that sailing. Any ideas out there? Link to comment Share on other sites More sharing options...
Rare LACruiser88 Posted August 17 #2 Share Posted August 17 I've had good luck communicating with them at hello@stockperks.com 3 Link to comment Share on other sites More sharing options...
avonlady6390 Posted August 17 #3 Share Posted August 17 I did the same but didn't discover it was just one digit wrong but it was still applied to my booking I would wait to see what happens to see if it is applied within a few days. 1 Link to comment Share on other sites More sharing options...
judithzuz Posted August 17 Author #4 Share Posted August 17 Thank y'all so much for your quick responses. I emailed and I'll wait. It's been almost two weeks since I submitted my request. Maybe they will figure it out. Link to comment Share on other sites More sharing options...
DCThunder Posted August 17 #5 Share Posted August 17 You could also try emailing the old shareholder OBC address and ask them to see if they can fix the issue with your specific booking. The worst they can do is not reply or tell you they can't help. Link to comment Share on other sites More sharing options...
judithzuz Posted August 17 Author #6 Share Posted August 17 1 hour ago, DCThunder said: You could also try emailing the old shareholder OBC address and ask them to see if they can fix the issue with your specific booking. The worst they can do is not reply or tell you they can't help. Thanks, Peter. I hope you are doing well. Heading to Antarctica. I hope you are some place fun. Link to comment Share on other sites More sharing options...
DCThunder Posted August 17 #7 Share Posted August 17 1 hour ago, judithzuz said: Thanks, Peter. I hope you are doing well. Heading to Antarctica. I hope you are some place fun. I'll email you. Hope you're well... Link to comment Share on other sites More sharing options...
Sprocket Posted August 17 #8 Share Posted August 17 4 hours ago, judithzuz said: I tried researching this question before trying y'all. I submitted a request for shareholder credit but mistyped my booking number. I can't seem to delete that request and start over. I messaged them on the app and emailed them using two different email addresses. Is there a quicker way? I even tried to start a second request using the correct Booking number, but the app tells me that I already have submitted a request for that sailing. Any ideas out there? Is your cruise in 2024? They are not processing 2025 until November. 1 Link to comment Share on other sites More sharing options...
judithzuz Posted August 18 Author #9 Share Posted August 18 1 hour ago, Sprocket said: Is your cruise in 2024? They are not processing 2025 until November. In November 24 Link to comment Share on other sites More sharing options...
Sprocket Posted August 18 #10 Share Posted August 18 2 hours ago, judithzuz said: In November 24 I'm sure they'll figure it out, they do this all day every day lol. Someone else posted theirs was corrected so I'm sure you'll be fine. You can always have it added on the ship. 1 Link to comment Share on other sites More sharing options...
judithzuz Posted August 18 Author #11 Share Posted August 18 55 minutes ago, Sprocket said: I'm sure they'll figure it out, they do this all day every day lol. Someone else posted theirs was corrected so I'm sure you'll be fine. You can always have it added on the ship. Great to know that they can add it on the ship if all else fails. Thanks so much. I just thought, Man! I've really screwed this up!! Link to comment Share on other sites More sharing options...
dmcfad2 Posted August 18 #12 Share Posted August 18 I did the same thing. They turned me down and when I tried to correct the booking number, Stockperks told me I had already applied. So, I emailed the old Princess shareholder address, told them what happened and asked for credit to be applied. I included ship, dates, our full names, booking number, copy of my stock statement, just like we did before Stockperks took over. I had OBC applied within 3 business days. Link to comment Share on other sites More sharing options...
Cabernetlover Posted September 2 #13 Share Posted September 2 What is the "old Princess shareholder address"? Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted September 2 #14 Share Posted September 2 14 minutes ago, Cabernetlover said: What is the "old Princess shareholder address"? Sbpcl@princesscruises.com Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted September 2 #15 Share Posted September 2 On 8/17/2024 at 8:09 PM, judithzuz said: In November 24 I would simply resubmit with the correct booking number. Can't hurt Link to comment Share on other sites More sharing options...
judithzuz Posted September 2 Author #16 Share Posted September 2 1 minute ago, Arizona Wildcat said: I would simply resubmit with the correct booking number. Can't hurt I ended up contacting Princess directly and the agent I spoke to was able to find the OBC from the original booking. Finally! Problem solved. Link to comment Share on other sites More sharing options...
Cabernetlover Posted September 2 #17 Share Posted September 2 15 hours ago, Rick&Jeannie said: Sbpcl@princesscruises.com Thank you for this reply. Link to comment Share on other sites More sharing options...
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