My cruise from March is not showing on my Ocean Club account

[Iamthesea]

I went in to look at my reservation for a cruise coming in 2025.  Not only was it not showing, but I noticed that my cruise from last March is not posted. 

I was able to add my reservation number for the upcoming cruise, but nowhere to add a past cruise.  Anyone have an address to email Oceania about this?

 

Also, I did get a pleasant surprise.  My new reservation list that DH and I have $900 in credit.  The $600 excursion credit we knew about.  The other $300 is $150 each from Oceania.  What could that be for?  Our TA is giving us $975 in OBC (on-board-credit) that is separate from what shows online at Oceania.

[Jim_Iain]

I've had the same experience and it magically popped back in my account a couple days later.  

[Iamthesea]

Other than when we were using the site for booking excursions and making dining reservations

for that March cruise, I have not looked at my Oceania Club page.  I'm not sure if I ever did.  My two older bookings are listed.

[EJL2023]

11 minutes ago, Iamthesea said:

Other than when we were using the site for booking excursions and making dining reservations

for that March cruise, I have not looked at my Oceania Club page.  I'm not sure if I ever did.  My two older bookings are listed.

Does it have the correct number of Reward Cruises indicated on your 2025 cruise invoice?

[Iamthesea]

I booked through a TA, so my invoice comes from them.  There is nothing on it about reward points.  Online, it says that we are Blue.  We had one 7 night cruise, one 10 night cruise, and one 7 night (the one missing.)

Edited September 10 by Iamthesea

[EJL2023]

19 minutes ago, Iamthesea said:

I booked through a TA, so my invoice comes from them.  There is nothing on it about reward points.  Online, it says that we are Blue.  We had one 7 night cruise, one 10 night cruise, and one 7 night (the one missing.)

Hmmm, we use a TA also and they forward to us official Oceania invoices whenever something is done, just not the TA version.  I’d just call O and discuss.  Could be an easy fix if you provide them the booking number missing.  

[basor]

1 hour ago, Iamthesea said:

I booked through a TA, so my invoice comes from them.  There is nothing on it about reward points.  Online, it says that we are Blue.  We had one 7 night cruise, one 10 night cruise, and one 7 night (the one missing.)

That sounds correct - Blue Status,,,,you would have 3 credits with your 3 cruises and it takes 5 credits to move to Bronze.

[Iamthesea]

Thank you.  I knew that we were not due to move up from Blue quite yet, but that will not happen for a long while if the missing cruise is not on file.  Is there a certain phone number or email that I should be checking with?  I searched on Oceania site and found nothing under the Oceania Club.

 

And what about that strange credit?

[ORV]

I’d turn this over to your TA.   This is one of the reasons to use their services. 
 

Concerning the odd OBC. Did you happen to book onboard?

[Iamthesea]

No.  I booked with my TA by email.

[EJL2023]

17 minutes ago, Iamthesea said:

No.  I booked with my TA by email.

Have you even made an attempt to call the main O phone number?? You just keep replying with vague answers.  Nobody here knows the reason or what your phantom credits might be for…..

[Iamthesea]

8 hours ago, EJL2023 said:

Have you even made an attempt to call the main O phone number?? You just keep replying with vague answers.  Nobody here knows the reason or what your phantom credits might be for…..

 

This morning, I just happened to see a question asked to me by OVR when I had a quick minute to check CC while eating my breakfast.  I have not taken the time to call Oceania since my last post on Monday. I had intended on doing so earlier this week.  Instead, my middle child had to have emergency surgery on Tuesday morning and I have been taking care of the grandchildren.  In the scheme of things, the Oceania mystery is small in comparison to other needs, so we can end this thread.