ladyonboard Posted September 10 #1 Share Posted September 10 We are Elite Plus on Celebrity, cruising only in upper level suites for years now. Yes, we are spoiled! But, have found a short cruise on the Allure in a Crown Loft Suite that we are excited about. We are disappointed that there is no Shoreside Concierge group for Royal. The customer service folks we have spoken with are not very helpful, and have actually given us incorrect information regarding the Suite class benefits. Do any of you know of ways to contact represetatives that are well versed on the "suite life" on Royal? Thank you!!!! Link to comment Share on other sites More sharing options...
Ken at the beach Posted September 10 #2 Share Posted September 10 1 minute ago, ladyonboard said: We are Elite Plus on Celebrity, cruising only in upper level suites for years now. Yes, we are spoiled! But, have found a short cruise on the Allure in a Crown Loft Suite that we are excited about. We are disappointed that there is no Shoreside Concierge group for Royal. The customer service folks we have spoken with are not very helpful, and have actually given us incorrect information regarding the Suite class benefits. Do any of you know of ways to contact represetatives that are well versed on the "suite life" on Royal? Thank you!!!! Not before the cruise. You are best to ask specific questions on here Link to comment Share on other sites More sharing options...
smokeybandit Posted September 11 #3 Share Posted September 11 Your concierge will reach out within a week of the cruise. But lots of people on here can answer any question about RC suite life. Link to comment Share on other sites More sharing options...
Biker19 Posted September 11 #4 Share Posted September 11 12 hours ago, ladyonboard said: Do any of you know of ways to contact represetatives that are well versed on the "suite life" on Royal? As you have already experienced, info from RCI reps can be suspect - folks here will likely have better info. Read some suite and Allure related threads. Link to comment Share on other sites More sharing options...
George C Posted September 11 #5 Share Posted September 11 We do nothing but suites for last decade mostly on rccl and celebrity, concierge sends you a email about 5 days before sailing. Entertainment is fantastic on Allure , Broadway play Mama Mia, fantastic aqua show and ice skating show. But I think you will be disappointed with rccl suite restaurant costal kitchen, Luminae is superior. Also suite lounge is much nicer on celebrity. Link to comment Share on other sites More sharing options...
Rare Hutcha Posted September 11 #6 Share Posted September 11 Nice room, but a big difference between X and RCL's suite service. Especially if you're comparing it to a newer X ship that has The Retreat. Link to comment Share on other sites More sharing options...
Rare orville99 Posted September 11 #7 Share Posted September 11 22 hours ago, ladyonboard said: We are Elite Plus on Celebrity, cruising only in upper level suites for years now. Yes, we are spoiled! But, have found a short cruise on the Allure in a Crown Loft Suite that we are excited about. We are disappointed that there is no Shoreside Concierge group for Royal. The customer service folks we have spoken with are not very helpful, and have actually given us incorrect information regarding the Suite class benefits. Do any of you know of ways to contact represetatives that are well versed on the "suite life" on Royal? Thank you!!!! AL_concierge01@RCCL.com should be able to help you, but they probably won't contact you until the week before the cruise. Link to comment Share on other sites More sharing options...
Mapleleafforever Posted September 11 #8 Share Posted September 11 What questions do you have? Link to comment Share on other sites More sharing options...
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