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Should I be UPSET or Grateful!


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I would be another person to defend the staff as well. They have their job on the line and would have to pay for their own way home if fired from their position.

 

I'm not going to say they are without fault and I'm sure there have been instances where they have kept something found. But to lay the blame on staff automatically is mean. I see it too many times here on CC, especially when a person loses it themselves and it is not stolen. Who is to say that another cruiser helped themselves? I've walked through a closed casino many times, any number of people can go through there. Many people have the attitude "finders keepers" and would not think twice about not turning in an expensive item. Not everyone would feel compassion about another person losing their vacation photos.

 

A few years ago someone we cruised with had missing items the morning we were all packing our carry ons to disembark. He blamed his cabin steward and complained all that day, getting very angry about it. Lo and behold, when he got home, all the missing items were in his suitcase, the one he put out for collection before midnight, the one he personally packed.

 

We mentioned to him several times during that day that we doubted his cabin steward would steal his things. He fully intended to file a report when he got home, accusing the cabin steward. Although I do feel a loss should be reported before leaving a cruise, an accusation without proof can be so damaging to a reputation. Thank goodness he hadn't filed a report and caused a great cabin steward any grief (we had the same steward).

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I think I would be grateful for all the people who took time to help look for the camera on the morning of departure from the ship when I am sure everyone is extremely busy and being pulled in many different directions. Shame on John for being less than thorough, if it was in the safe and he failed to check it. I'm sure there are could be other reasons he might not have checked the safe, but it was very kind of the staff to take the time and trouble to help.

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We were in Cozumel and found a camera on a bench. We looked at photos to see if it was someone we might recognize. We sat a few minutes with the camera in full view in case someone walked out of the shop we were sitting in front of. Yep, that was exactly what happened! Even as the person came up, we were saying, "we have your camera". Looking at us as though we were psychic...nope just resourceful, having already looked at the pics in the camera. :)

 

John may/ may not have looked or camera not yet in safe. No way to know. I think being grateful is the best you can do. Camera back, photo memories intact, and all's well that ends well.

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You started this thread with "Should I be UPSET or Grateful?"

 

I would like to point out, YOU GET TO CHOOSE !!

With that in mind, why would you ever choose to be UPSET instead of grateful?

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Since I manage a hotel I'm so used to everyone assuming that any theft is by an employee...and that is usually NOT the case. As a few here have mentioned it's not worth losing a job over a few dollars, a camera, or whatever...and it's not....

 

More often than not the items wind up being found and not infrequently I have to listen to a guest who is "so sorry" for accusing someone........to which I smile through gritted teeth and say "no problem..."

 

It's easy to point the finger......

 

You should just be happy you got your camera, I know I would be. As you said you knew how busy it was at that time, luckily you found an employee willing to take a little more time.

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We had something similiar happen last week on the Monarch. I used to be a photographer and we have a Nikon N90 with all the bells and whistles lenses. We've never taken it before because I've always been afraid we'd sit it down or something. We brought it last week for the first time because my kids are getting bigger and I wanted some really great photos of them in Coco Cay. Well, we're in the Windjammer, my DH had it...but then he didn't! LOL

 

Bless his heart, he went all the way back up to look for it. He searched the buffet, the restrooms, the lounge chairs. He went down to the purser's desk and was asked to describe it. LOL "Ummm....it's big. You know, not a digital one. It's got a thick strap....and uh....big lens on the end. Bigger than most. OH! and the case is...um....green....I think?" LOL They took pity on him and lugged it out of the safe. He came back to the room looking like he'd won some prize. I let him think he had and kissed and hugged him for trying so hard to find it. ;)

 

Long story short is that if the crew member who turned it in was the type to steal, that would have been when they would have. It's about 2200.00 dollars worth of equimpment. We lost it about 45 minutes before we found it again. It had been turned in almost immediately and I really appreciated it!! I, personally, think most of the crew are very happy to have their jobs and wouldn't do anything to damage their positions. I'm sure some would, but most wouldn't even think of it. Of course, that's just my opinion and I could be completely naive about it.

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Since I manage a hotel I'm so used to everyone assuming that any theft is by an employee...and that is usually NOT the case. As a few here have mentioned it's not worth losing a job over a few dollars, a camera, or whatever...and it's not....

 

More often than not the items wind up being found and not infrequently I have to listen to a guest who is "so sorry" for accusing someone........to which I smile through gritted teeth and say "no problem..."

 

It's easy to point the finger......

 

You should just be happy you got your camera, I know I would be. As you said you knew how busy it was at that time, luckily you found an employee willing to take a little more time.

 

 

I too was in hotel management.....I can't tell you how many times we had people claim the housekeeper stole their diamond ring or bracelet..... or what ever....Of course we had to do an investigation of the housekeeper, their cart and even their person. About half the time, the item claimed to be stolen was found by its owner...they just put it in another place and forgot where they put it.....and of course they never used the in room safes.

 

OP....I would be grateful......but wonder why John didn't look in the safe or a log book of valuable items turned in. :confused:

 

***

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I have nearly always found the the service on Royal ships to be outstanding. However, on the one or two occasions when the service was lacking, it was when I had to deal with purser's desk (guest relations). Some (mind you, not all) who work there act like they are doing you a huge favor to help with your problem and that there are better things they could do with their time. Maybe John was one of these?? There are always a couple of bad apples in every barrel. Glad your dilemma had a happy ending!

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[quote name='Cruisenouvelle']Being upset accomplishes nothing, really.....why waste your energy getting worked up? Be glad you got the camera and let it go....[/quote]




[quote name='DHADEN']You started this thread with "Should I be UPSET or Grateful?"

I would like to point out, [B][I]YOU GET TO CHOOSE !![/I][/B]
With that in mind, why would you [B][U]ever[/U][/B] choose to be UPSET instead of grateful?[/quote]

Two great posts, and both wise philosophies.

Well said.
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[quote name='uksimonusa']Just a tip, take a photo of your cabin door with the number visible, hopefully if you lose your camera someone will look at the photos and know who the camera belongs to[/quote]

Great idea. We take a picture of our luggage -- just in case. I also use a sheet of copy paper and write our name, ship, sail date cell number and a family member phone number, and take a picture of that. I do not list a home address for security reasons.
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I left my D50 in the dining room under my chair one night (don't ask me why I put it there). Noticed it right away when I got to the show and had no camera with which to take pictures. Luckily, it was right where I left it.
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  • 3 weeks later...
Although unattractive with some outfits, I avoid this problem with a product called a BinoHarness. It's a configuration that holds your camera, or camera bag, against your body. The wide elastic helps steady the camera for taking pictures, you can't put the camera down, and you can carry it hands-free. On our cruise to Alaska DH had binoculars on his, I had my camera on mine. I swear we could have paid for our cruise if we'd brought a suitcase full to sell to other passengers. The are made by Crooked Horn Outfitters in Tehachapi, CA. They are also available at many sporting goods shops with their own names on them. Photo from the Crooked Horn website.

[url]http://www.crookedhorn.com/cms/shop.html?page=shop.product_details&flypage=flypage.chcustom.tpl&product_id=31&category_id=12[/url]


[IMG]http://www.crookedhorn.com/cms/components/com_virtuemart/shop_image/product/Slide___Flex_Bin_496f6f8bd7eab.jpg[/IMG]
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Honestly, I would be both grateful & upset. I would be grateful that my camera was found...eventually, but I would be upset about the attitudes of the staff. I agree that you can't truly tell what happened, whether it was John's mistake of not looking in the safe or the timeline of events of the camera going from the "scene of the crime" to the safe. To me, the staff's attitude makes all the difference on whether or not I would be upset. If it were a matter of timing, and the staff was completely apathetic, I would be upset. If it were a matter of human error or laziness, and the staff were truly accommodating & friendly, I would be more grateful and forgiving. If it would make you feel better, write a letter to RCCL's customer service department. They probably wouldn't do anything for you directly since you did retrieve your property, but it may make you feel better to get it off of your chest. Plus, it may serve to help RCCL educate/train their staff in the area of lost items, or customer service in general.
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