LuvCruzn4Evr

We received them only after cruising if we did not book a new cruise while onboard. Have not received any since cruising restarted, and we did not book a new cruise while onboard our recent cruises.

4 hours ago, PTC DAWG said:

Are they still $19 PPPD?  

 

Reason I ask is that I have a Upgrade bid in on a Sky Suite...it's from a cruise that was cancelled twice, and was originally booked under the older system..NO AI...just OBC and Classic Drinks.  

 

I'm assuming the OBC and Classic Drinks will follow the bid if I win...but I will owe the Daily Room Grats, and if I want premium drinks outside of the Retreat, I will need to upgrade drink package. 

 

Am I correct that Butler is not included in the Daily Room Grats?  

The Butler's gratuity is included.  I think it's $3, which is the difference between concierge/aqua vs suites. 

6 minutes ago, Alakegirl said:

And how to explain this from the FAQ?  In this scenario it looks like you could have vaccinated pax show up at the terminal with an unvaccinated member of their traveling party who tests positive.  So clearly that’s close contact within 14 days.  But if the vaccinated pax test negative there at the terminal they are allowed to board.  How to reconcile this info with what you are saying about onboard close contact being grounds for denial even with a negative test?

Nothing they do makes sense and this obviously proves it!  

This is what happened on our August B2B sailings:  If you are deemed a close contact, you will be quarantined until 2 tests (24 hours apart) return a negative result.  You will not be allowed to stay onboard for the subsequent sailing due to having been deemed a close contact within the last 14 days.  We had to disembark and were not allowed to continue our B2B.  

Since the CDC has lowered their quarantine to 5 days, perhaps Celebrity no longer adheres to the 14 day exposure period???  I think the CDC may have lowered the exposure period to 10 days for a close contact.  The question would be now, 'what is the number of days asked on the health survey?' in order to know the answer to the OP's question. That is the number of days one would have to satisfy in order to embark on the 3rd leg.

18 hours ago, Fouremco said:

It always should, but there have been TA's who have taken the payment themselves and in turn paid the cruise line. Or not, in some unfortunate cases. As this TA requested payment over a month before the FPD, it did raise a red flag for me, but the fact that the payment did go directly to Celebrity suggests that it was simply an error on the part of the TA.

I recently found out there are TAs who have a 'credit card/revolving account' type situation with cruise lines.  My final payment was due when I booked within 90 days of sailing.  They used their 'credit card/revolving account' to pay Celebrity.  This gives them an additional 30-60 days to pay their 'credit card/revolving account'.  It works the same as when you use your credit card to pay for something.  Payment is not due until your credit card bill cycles for the next month.

When Celebrity cancelled my cruise, they waited for actual payment from the TA before processing my refund.      

2 hours ago, Jim_Iain said:

From my experience at the height of the shutdown,  2 weeks to 5 months.    I'm sure things are faster now.

I hope shorter than 5 months but have been told 90 days.  And NO, they are not faster now, which is hard to understand but they have probably had quite a few resign...as most companies have.  

Yes, but I think you have to ask for it when booking.  They don't usually 'offer' it.  Here's the info:

CEL_Back_to_Back_Offer_Flyer.pdf (rccl.com)

7 minutes ago, RichYak said:

It's the CDC standard. There's no reason to believe that X has veered from CDC guidelines just on this one issue while adhering to them in every other respect.

Celebrity indeed follows the CDC standard for identifying a 'close contact'.  It's 15mins or longer in a 24 hour period (accumulative).  This is what we were told by the Guest Relations Mgr in August when my hubby was deemed a close contact.

On 10/17/2021 at 8:07 AM, Auntiemomo said:

I'm not taking any more FCC.  Too hard to track when transferring parts to another sailing and when that gets cancelled, trying to track to get it all back, yada, yada, yada.  Cash refunds have been coming within 30 days.

Lucky you. Our refund for the 9/6 Summit cancellation on 8/10 has yet to be refunded. We're told it's taking up to 90 days 🤬

No, they do not socially distance the tables, especially during lunch. We got tagged as being a close contact of a covid positive case in August. My suggestion is when they seat someone within 6 ft of your table, get up and walk away!!! It's not worth the aftermath!

21 hours ago, Purplsmurf said:

The Abbott ID 🔴 from Walgreens is 100% accepted 

Have you personally used this test for a Celebrity cruise and it was accepted? We are hoping Walgreen's test is indeed accepted so we don't have to drive 60 miles to take the rapid antigen test but there is another thread stating this test from Walgreens is not accepted. .

We cannot trust CVS to get test results back in 48 hrs. They offer only the PCR here.  The home test kit available thru Optum is temperature sensitive and it's still quite hot here.

I was informed recently that 'celebrity one touch' is no longer.  I was told to contact the engagement department.  The email is celebrityengagementcenter@celebrity.com. 

1 hour ago, TonyM99 said:

All I can only say is that after querying the following statement which you have to agree to 

 I acknowledge that the upgrade does not include any additional promotions, that the stateroom will be assigned based on space availability, and that once accepted, the upgrade is final and non-refundable.
I acknowledge that I will keep the same amenities that I have on my current booking; no additional amenities will be added as a result of my upgrade.

 

Celebrity told me in a phone conversation this morning that you would not get those benefits - Maybe things have changed ? maybe She was wrong (although she did go away and check) ? 

I'd just be careful if you are considering based on the perks 

The amenities that come with the royal suite and penthouse are because of the type of accommodation, not because of a 'promotion'.  But I would not be surprised if they've taken that away.  However,  the move up offer posted by barneymag above does state premium beverage package, etc., etc. under the royal suite but not under the celebrity nor sky suite.  Seems they would have to provide these for the royal suite move up.

When our move up bid from a sky suite to a royal suite was accepted in 2019, we received the unlimited specialty dining, 2 bottles of liquor and monogrammed robes.  I think maybe mini bar too.  I've heard they no longer provide these robes, unless it's the penthouse and then you get pj's instead of robes.  You should receive all the amenities that come with a royal suite.  I don't think this has changed.

Have never lost booking onboard OBC when repricing or when changing ship and/or sail date.  Agree with DCPIV, I'd assume nothing these days and would confirm with Celebrity too.

5 minutes ago, TeeRick said:

The two day requirement is the final nail in the coffin for us.  Here is why this change makes cruising from a distant city now very difficult. 😬

 

Our Sept 24th Alaska cruise now becomes near impossible and very risky.  We cannot change our flights (again) and we are flying cross- country from Philadelphia.  We were planning on getting tested Tuesday, and getting a rapid result before flying to Seattle early Wed morning for the Friday cruise.   Now we would need to take the test Wed morning but our flight is 9AM so leaving for the airport around 6:30 AM.  Even if we could do a 6AM at home test (is that even possible?) it is a big risk to fly without knowing the result or alternatively test the day before somewhere in Seattle.  If positive then what?  Stranded in Seattle. Sleepless in Seattle.   At least if we cruised on the Easy coast from FL we could always rent a car and drive home in about a day.  IMO no reason the CDC had to make this change as cruise ships of fully vaccinated people have been just fine even with Delta around for months.  A few positives here and there.  So irritating!

We are in the same predicament for our Oct. Summit cruises. Haven't found a testing facility that will test someone on Sundays who is not having symptoms. We will have to change our flight to late afternoon Monday and arrive close to midnight...ugh!

3 hours ago, goofysmom99 said:

I've noticed a whole lot of crewmembers are double masked, with a light blue disposable beneath the dark blue X version.  Maybe I wasn't paying attention before my quarantine though.   Also, I was told by several crewmembers, when I asked, that all crew were tested Wednesday and that they get tested as often as twice/week.  And I received a call this afternoon regarding compensation which was quite fair and based on fare.  Choice of credit card refund (2-3 weeks) or FCC delivered tonight/tomorrow.

Great for you that they gave you a choice. We weren't given a choice. Got FCCs for our flight changes since we had to fly home on 8/15 rather than 8/27 because we could not stay for our subsequent sailing.  Highly doubtful we will use them. Too many already and too many problems redeeming them! 

14 minutes ago, goofysmom99 said:

Ran into another couple just released and got some answers.  You can get wine by the bottle and mini bottles delivered no charge.  Just no open glasses.  They're not allowed to carry those.  Also might be able to order from Sushi on 5.  Not sure about that though.

 

I have to wear a mask outside my cabin which is no big deal since I'd already started doing that.  The other couple and I chatted for at least 30 minutes....3 meters apart.  We all agreed we are going to protect ourselves.  They got taken aside when they came back from town in Curacao yesterday.  They'd been as socially distant as they could and guessed Blu where I'd guessed Cafe al Bacio.  So as I said, who knows.  We're also going to be tested one more time and they'll call us with the schedule of where and when.

Been reading about your ordeal...been there done that with my hubby on the 8/8 Equinox sailing.  First off, very glad to hear you are well.  But, just in case you were planning to sail on the subsequent sailing, i.e., back to back, you can't. They told us on 8/14 at 2:30pm we had to get off since hubby had been a close contact (even though both tests were negative) but called us and awakened us at 11:32pm saying we could stay on BUT called us again awakening us at 6:30am on 8/15 saying 'sorry we made a mistake last night and you do have to disembark today'. Hope your next test is negative also. Take care.   

'or one year from your original sailing date, whichever is later' 

This extension does help those who took FCCs on the 2022 South America cruise cancellations since they can now apply to sailings in 2023. But it also makes me wonder if there are some October 2021 or later sail date cancellations coming up...ugh!!!   

19 hours ago, wrk2cruise said:

Inventory maintenance is the second clue something is going on which will probably not end well.

Yep, have heard 'inventory maintenance' many times and cruise ended up being cancelled due to a charter, or some type of refurbishment. 

We opted for this service and asked our SRA if he could provide the full cleaning, etc  in the evenings only and no service in the mornings. Told him we would be out of the stateroom by 5:30pm every evening. He said no problem and it worked out great and got an extra 5pts for the sailing.  

2 hours ago, wrk2cruise said:

 

I hope you are in contact with higher ups at Celebrity.   It certainly sounds like this wasn't handled well at all.  Hopefully they do something to make it up to you.

 

To me it's troubling that they didn't find it safe enough to allow you to stay aboard yet plenty safe to put you on public transport (airplane) home.

 

I do appreciate your response to me here as I like to be an informed traveler.

I want all of you who are able to do b2b sailings to stay safe. In hindsight we never should have allowed Celebrity to put us into a situation that was going to keep us from sailing on a subsequent sailing. We should have left the dining room immediately when other guests were seated too close for our comfort. And yes, it is troubling they didn't find it safe enough to allow us to stay aboard yet plenty safe to for us to fly home as hubby could have been (possibly can be still as can take 14 days) asymptomatic. He is not showing any signs and we are thankful and blessed for that.

I know this is not what this topic was intended to be about but I felt it necessary to say something about our situation. I say to everyone who has b2b sailings, please be careful, stay safe and do your upmost best to not be within 6ft of anyone for 15 mins or longer. It could end up being a big nightmare and totally ruin your vacation.    

2 hours ago, canderson said:

Did they explain why disembarkation vs. a couple of days quarantine?

No. They said due to the questions on the health survey, we could not stay on because he'd have to answer 'yes' that he was a close contact within the last 14 days.

20 minutes ago, wrk2cruise said:

@canderson

 

I'm aware but they explicitly state it "if you test positive".    In this case they were close contacts, tested negative with 2 tests but were still asked to leave the ship prematurely.   

 

Other cases I've read about, close contacts were confined to their stateroom until their negative test was completed then they were allowed to freely complete their cruise with no restrictions or even a disembarkation test to confirm they are not positive before traveling home.

 

Just doesn't seem like consistent policy to me.  Hoping they were treated well.

Their policy is very inconsistent and a big learning curve it seems. We were not treated well. They told  me on 8/13 if his 2nd test was negative, our subsequent sailing would be okay, and told me the same again in the morning of 8/14 when I asked again.. They called us at 2:30pm on 8/14 and told us no, we could not stay on due to being a close contact. They called awakening us at 11:32pm on 8/14 saying we could . They called again awakening us at 6:30am on 8/15 saying we could not stay on due to being a close contact and that they had made a mistake last evening. I am very, very upset to say the least.  

37 minutes ago, wrk2cruise said:

@LuvCruzn4Evr  Did Celebrity assist with your travel?   I know if you test positive they provide travel home.  I'm on a B2B in a couple of weeks and am aware this situation can and has happened so I am wondering how it was handled.  May impact if I fly or drive to the port as well.

Yes, the concierge rearranged our flight home. With that being said, we could have easily done it ourselves and not had to haggle with trading seats on the plane in order to sit together as it took them longer to do it than it would have taken us.