bandp407

Don’t be concerned everyone. Our menu at Murano 10days ago was just as we remembered it. Yes, the Dover Sole was still there. Enjoy - wish we going back!

We were on the July 30th sailing of the Equinox & had lobster at Murano. Hopefully they have not removed it. And yes, it was delicious!

Hmm - not sure what’s up with it showing “venue closed” for the main dining room. We are on a 6 night and all 6 show. I am just hoping they revert back to the regular menu and not the test menu. They seem to be a week on a week off. Enjoy!

Go to the app for your cruise, dining, main dining, menu. Once you click menu , each day will come up.

I just checked our sailing on the 28th- back to the test menus!!!! 😖😖 yes, hopefully we will hear from someone onboard.

Thanks much for the update! I just checked the menus for our July 30 sailing and yes the original menus with the classics offered is back! For them to change so quickly, they must have received enough complaints. Following my letter to the Executive Office, a representative called me. From speaking with her it sounded as if the trial with the new menus would last for a while. I am quite relieved!!

I sent a lengthy email to them yesterday. They sure do need to be inundated with complaints!! We have a July 30th sailing, so I truly hope they resolve by then - perhaps a pipe dream! As I also told them we have 7 other Celebrity cruises booked into 25. But with all of this I don’t know if we will keep them.🥲🥲 I have never seen this number of unhappy Celebrity cruisers!!

Agree 100% ! I sent an email yesterday to executiveoffice@celebrity.com. Have not heard yet, but will post if and when I do. They also need to bring back the classic menu with salmon as an option each night and upgrade the quality to what it was!

It is cec@celebrity.com ( not celebrity cruise) - mine went through. However based on the suggestion here, I also sent it to executiveoffice@celebrity.com

I’ve emailed as well regarding the food quality and menu changes.

Thank you for this. I will try the above email and executive office. I’ve never done this before and went with the suggestion of the Captain’s Club.

Yes, they told me they would forward. That was the best I could do.

I would imagine it depends on what your complaint is. Based on the current decline of food quality and all that has changed with the menus, I sent an email yesterday to the new President & CEO. What I was told to do was to send it to CEC@celebrity .com and in the subject line write Attn: Laura Hodges Berthge - President & CEO. Hope this helps!

We enjoyed the Nieuw Statendam in 2019 . Had her booked for 2020 and we all know what happened then! I am watching the pricing and hopefully will be able to sail with either the NS or the Rotterdam sometime soon! Happy Cruising!

Thank you for sharing your perspective! Sounds like you cruise often on both lines-ENJOY!

Thank you for sharing this with us. Yes, it goes beyond the food. It’s sad as we too have become very comfortable sailing with Celebrity, particularly the S class ships. Based on what I have read on this and other posts as well as the menus on the app for our upcoming Equinox sailing, I sent an email to Laura Hodges Berthge. It’s very sad as you say that the won’t care. They certainly should, especially from someone like yourself. I have never seen so many negative comments regarding Celebrity as this week. We all have seen the prices go up and hoped they would maintain their high standards across the board. Hopefully you will be able to share your feelings while onboard. BON VOYAGE!

Will be watching your sail-away on the web cam ! Have fun !

Glad to hear - thank you!

So happy your cruise on Oasis with your family had the outcome it did ! Quite impressive that Bailey’s office responded as they did and came through for you!

Yes , I saw the many complaints about the buffet going back to January. We do not have dinner there & as of April, the MDR menus were still pretty much as they had been.

Love your comments - thank you! We are so hoping that the quality of ALL onboard does not change!

So true about loosing market share and gaining it back ! For whatever it is worth, I sent a letter off to the new CEO of Celebrity, voicing our major concerns regarding the downgraded food quality and menu changes & from the heart expressing our concerns. So many of us are frustrated & skeptical of what is in store for the Celebrity experience , so different from what we know.

Funny story about you mushroom strudel! I could not agree with you more about the chef. We have had very similar experiences. Our big big issue is the quality of the food being served. From the comments here so far, does not sound as if HAL has really downgraded. Thank you again for sharing!

Thank you so much for your feedback- exactly what I was looking for! I will have a look at the menus. Sounds like we have many similarities in our food tastes! . We would never eat Tilapia either and now on Celebrity it is a prime seafood offering! Pizza on HAL was always a favorite ! Agree about the chef , however it starts with quality , that’s what Celebrity is now starting to lack. Lots for us to consider! Thank you again!

Thank you for your feedback . Yes, earlier this year Celebrity’s food was fine. We last sailed in April. The quality has slowly started to deteriorate and the menu changes are very recent. On HAL we would normally dine in the main dining room and buffet for breakfast and lunch. Never had an issue back then. Could not agree with you more on Tamarind!