uktog

From Facebook just posted

There is a new flag at the top of the website with updated information One point online check in is NOT available until 15 May Past cruise history will not be available until June Lots of answers - most are saying fill in a form where things are incorrect. Sounds like they have a big problem to fix still

It seems to be most cruise lines embarking in Japan

Yes but there is to board a cruise

On the basis you got the email, they are expecting you! I would not worry about the lack of pre checks, they will manage it all for you. Baggage labels are an easy pier fix, often have to do it when it was down to me to print them off (Azamara have not sent out labels in the UK for a few years now)

I think we booked them 50 minutes after our plan landed - the science of that being it took us to a booking on the hour, we met the driver about 5 minutes after. I forgot, the pick up spot is about 5 minutes walk along if you are a slower walker so your hour is perfect

It all depends on the immigration lines but its about right, you might have a little wait but by the time you get to the gate, get off the plane, do immigration and get to the bags an hour is comfortable

Your travel agent should still be able to do that booking. Not sure why you say loyalty is misplaced. Azamara are moving to a far better IT system - the one used (and proven to be very good) that other higher end cruise lines use. Unfortunately they have to unpick from an outdated Royal C system which sounds like many - bolted on parts, patches and not one version of the truth. Its that "one version" that will be the killer in a migration.

You have it spot on @DGHOC Our doctor advised that it was not a drug they would recommend unsupervised use of and indeed highlighted issues in other countries where people approach its use like ibuprofen (his words). He decided not to give us anything but left us to “ride it out” albeit with the support to shout again if we needed help. At the same time a friend using a different GP got the drug. I know we are all different but although it was a rough few days we were very well on the mend post isolation our friend took I’ll again 8 days in and was about three weeks to feeling better. Im glad the UK took this tighter approach- your view may vary

The seats outside is a safety issue. One night with forecast rough seas we noticed out balcony chairs had been lashed into position. I think it’s an itinerary thing. We were on the last northern lights cruise last year. The ship was heading to the Med after. On disembarkation day at Tilbury we noticed the chairs were being put out on the Aquavit terrace. The manager said they were “allowed them” on the next voyage. Didn’t bother us we were perfectly happy with where we could sit

Look at the main thread about the website. Hardly Azamaras fault if RC gave them a data pack that was a pile of mince. They’ve got all their fingers out already They are prioritising those travelling soonest As you’re not going for another 10 months even on the old site it would have not been fully populated. I’d give it a couple of months and look back again

Don’t read anything into anything until the full website is completed it’s pointless

Exactly, how many times do we have to say that!

Those who can’t see information part of the bug may be at your end. For days we could see nothing on any Mac or IPad. Yesterday I tried entering Azamaras site by Chrome and voilà everything was there! Checked again on the other browser (safari required by one client) nothing. So maybe switch browser and see? What I can’t fathom is why future cruise is worked as Riocca posted no problem but on Quest it seems not to be. Is that down to ship’s legacy system, user competence or what? I recall they worked much shorter hours there and often had to “shut the door to fix their pc”.

This is not a question you can get answered here - it is correct there is no guarantee and is dependent on the co-operation of the local immigration and customs authorities - customs in particular who are usually only engaged on the one disembarkation day, sorry

No they do not, it is currently on the TV or a QR code in the Insider Daily you can scan. Not sure if an app will come once they roll their new IT out

We have done it. The weather is unpredictable in all parts of the world and we did have some moderate bounce but nothing we couldn’t handle

In many establishments in the UK its also a breach of contract by the employee if they keep tips handed to them and they would lose their job if they dont hand it over - dont put them in that embarrassing position or tempt them, tip on the card if a service charge is not added and let the establishment handle the fair distribution to all involved in the preparation of whatever you enjoyed.

I’m glad it looks like it’s getting sorted. I believe the dogs weren’t very happy onboard

Welcome Pickups is cards only

Sounds like Azamara still has control of the booking then.

If you can manage your booking on line, there should be rebooking options offered below your booking so you can select them without having to call BA.

That can happen often even on the most luxurious vessel usually caused by a stupid guest. If you’ve never had it before on a cruise line you’re lucky. It takes time to track and clear a problem count yourself lucky you’re not doing it.

Interesting none of my points or status are showing and the future cruises are not there. I will leave it a few weeks and worry then 🙂

We have always used welcome pickups from airport to hotel to ship and back. They are absolutely excellent last time they allocated the same driver to us for all our rides (you know your driver details in advance). He was so nice and engaging on each ride. It’s not that much more than Uber but well worth it.