monkeybone

I don't think he meant no CAS separate boarding, but took it that no VIP CAS boarding, where they are treated pretty much exactly like suite guests at the pier. Never been a CAS VIP so not sure how nicely they are treated. Anyway, that is just my interpretation of what was said, hoping I'm right, lol.

 

I hope you're right!

No more CAS boarding UGH that was one of the best perks for us. It should at least be for golden and VIP's...Stupid move by CAS

 

This really is a CAS downgrade!

I have used debit cards. When I checked in they said they were putting a $300 hold on it. I checked my bank 2 days later and it wasn't there. Not sure if it was just me or what happened but there was no hold.

 

Same with me.

Gosh it's June 28th-July 5th

When are you leaving???

 

June 30th Come with!!!!

We are going on the BA June 28th I don't see Second city to book on MYNCL

[quote name='fsls40']90 days Monday lets see if I can get our dinner /show Lets get ready to
Rumble !!!!![/QUOTE]

LOL good luck!

[quote name='burm']I think you should send Vivian a nice email and thank her for helping you- then say, "Oops, I meant to send this to Amy, who was able to quickly resolve my problem without calling my friends liars".

Frank Del Rio used to claim in the past that he read every single post in the Oceania forum. He occasionally responded to posts and immediately addressed many concerns. I wonder if he is now too busy (cutting corners) to follow the Norwegian forum.

If you are, Frank, this situation is just nasty. Price increases are inevitable, but I was told by a Norwegian rep that these free perks were your idea. Now give the people what you promised at the time of booking.

This will, or would be, my first cruise with Norwegian, but I am already thinking of cancelling.

You have also alienated many people over the confusion regarding room service charges. My NCL rep obviously did not have the latest information. Few of your staff do. Fix that. And honour your promises.

Frank, you have gone from being the much admired and respected CEO of Oceania to being someone who is despised by many formerly loyal Norwegian cruisers. Changes must come in an orderly and honorable manner.[/QUOTE]

Great post. I may just send Vivian that email. Vivian really gave me such a hard time! it was so strange.

If anyone gets Elizabeth as an NCL phone rep supervisor. Ask for someone else!

Amy Nicole was professional. Asked for my phone number (after seeing my post on FB). Then called right away and she gave me a reason (glitch on the NCL site) and did not blame me. The next day it was fixed. She was a pleasure and knows how to speak to a customer.

NCL she is a Gem.

Thank You for you response.

 

NP have a great cruise. I hope you win in the casino!

You will have to get a new card. If you booked through CAS it will be in your cabin.

 

If not just go right to the Casino cage.

Great thanks guys! Pina Coladas it is :)

We did the bus and ferry pass. We bought them on the ship. Best way to get around and see everything.

[quote name='yanks23']Our cruise is actually July 4th. I need to change my signature. We were originally scheduled for June but are moving in the end of May. I, however booked before the policy change. The policy change is effective July 3rd. The show is on my birthday so it was nice they gave it to me. I do appreciate NCL stepping up.[/QUOTE]

I'm glad NCL did the right thing for you.

Enjoy your birthday on the cruise!

While I fully agree with Bill concerning a business never pays for anything (they simply add it to what they are charging the customer), in the context of the question asked, yes, NCL is covering the DSC for the cruiser for those who select the free DSC. My question though would be, WHY would anyone select the free DSC? It is the least valuable option available.

 

Well for me this time I chose the UDP because I am traveling with a group that has never sailed before and the show the first night will be great for the kids.

 

If I was traveling with just one other person I would choose the DSC. I don't really drink. If I did drink I get a free drink card from the casino where I spend most of my time. A free dinner from the casino and a free dinner for being Platinum.

 

If I wanted to eat in another specialty restaurant the casino (CAS) would pick that up as well. Unless of course they have changed something at CAS.

Can you order frozen drinks or mudslides? I don't really drink.

 

I have only ordered coffee and soda but I might drink a fun drink next cruise.

The new promo has paid Gratuities as one of the options is that the DSC?

 

Does that mean NCL is covering that for the workers? or if we pick that as the promo are we stiffing the workers?

[quote name='yanks23']Norwegian is being so steadfast they they are not honoring that we booked in Janauary and sailing in July. We purchased the UDP package with the impression that we would get the first night as part of the package. I have escalted to a supervisor's. supervisor and they are giving me the royal run around. I am a very persistent person who does not quit very easily, so I will see what happens.[/QUOTE]

Sorry to hear that. After going through what I did for the same thing that is before July, I can only imagine what you are going to go through.

The supervisor Elizabeth from NCL never called me back.

Vivian never emailed me back after the few I posted here.

Like others have said maybe social media is the way to go.

Good luck...Keep us posted.

Monkeybone, good news & thanks for the update. Never underestimate the weights of social media to help the 'little' people win one, a symbolic one.

 

sent from my Google Nexus 5/7 via Taptatalk

 

Absolutely....You have been a great help through all this!

 

It really is a shame that the higher up the ladder you go on NCL the worse it is!

 

It took an NCL worker Amy that saw my post on FB to say it was a glitch.

 

Vivian or the other executives should have emailed back.

 

Glad I don't have to deal with that anymore. No fun being lied to!

I have been following your plight with great interest. I'm so glad your persistance paid off since you knew you were in the right. Have a great cruise.

 

Thank you so much. Having the CC gang in my corner really did help. I would have thrown in the towel after the first day.

Excellent, good to hear! Sorry you had such a run around, but it will make your first evening on the boat that much more special :D

 

Yes that is true. I have never had to work that hard for something that could have been so easy for NCL to fix.

Jennifer,

 

So glad this has finally worked itself out, especially with all the time and effort you put in on trying to get what was rightfully yours.

 

I feel bad for those who might have experienced the exact same as you and did not push to pursue it further. They have lost out because of a 'computer glitch' and I would not be surprised if no one at NCL goes out of their way to rectify it for others.

 

flsl40

 

I am sorry to read that you are affected by the date of the change. I had the UDP under the promo, after hearing rumours of the removal of first night free I was able to have that selection changed to one that was more beneficial for us(OBC). The first night's show was the reason we chose that perk.

 

 

 

Rochelle

 

Thanks Rochelle..It would have been nice if Vivian would have sent an email. It was very easy for Amy to look into it and in a day it was fixed. They just won't admit it was a mistake on their part.

We are leaving in July and purchased our UDP in January and are being told Unfortunately this offer is no longer available for sailings on or after July 03, 2015.

 

UGH.......They should honor whoever purchased the package before they made this change.

I want to thank everyone on CC......You guys had my back and gave me great advice. It is appreciated :)

 

Someone named Amy contacted me from my post on FB. She works for NCL.

 

She looked into it and said it was a computer glitch. I then received and Entertainment confirmation with Cirque Dreams booked at 5:45.

 

I never did hear back from Vivian or Elizabeth.

That was a made up term for what you have. UDP appears to be one thing for everyone else and a slimmed down version for you..hence the term UDP-lite. Maybe I should not be giving NCL any ideas.

 

 

Rochelle

 

LOL...sorry I didn't get it I was so tiered and stressed yesterday!

Don't think they give a _____ about us at CC. We need something bigger.

 

They should care!!!