Rhea98

This happened to us last May in Copenhagen after 25 days of cruising. After waiting for over 3 hours at the handicap area, we got to the exit. DH went first riding his scooter, then I get stopped. I knew we hadn't spent the last 20€ but thought it was non-refundable ( compensation---which I had to fight for over 3 weeks while on board to get placed on our acct---when MSC canceled passengers on Seashore transatlantic fall 2021). We'd actually had 120€ remaining the last night. I donated 100 to the MSC fund and saved 20 for cappuccinos in the morning. We couldn't get to the chocolate shop as we were required to wait for handicap disembarking. I told DH to continue and wait for me in the terminal. Most likely he'd see me again.

On Friday, I made one last effort to correct my situation. I replied to the SR response I had received, and, unbelievably (as I thought the request had been closed), I received a response: "After further review, we have confirmed you are entitled to the $200 and an extra $50 per person shipboard credit. Please note we have forwarded an email to the ship. On behalf of MSC Cruises, please accept our sincere apologies for any inconvenience." The extra $50/pp would be VC Booking. I didn't check until today, but the money (in €) is in my account.

Sailing Norway now. Steamed fish, grilled chicken; "V"=side dishes. Steak is available every night for €19 (+/- I'm not sure about exact cost) surcharge.

Booked all (#1 fall 2019 cancelled for covid; #2 rebooked Seashore TA cancelled for "operational" issues; and, #3 our current rebooked Grandiosa Baltic/Norway changed to Norway/Norway) through MSC. I was sure I'd messed up the email address: mscexistingreservations@msccruisesusa.com. The email contact I use when several phone calls go nowhere. Amazingly, except for a response to the now necessary handicap assistance email, the response I received was a first for about 20 emails over the past 2 yrs.

I sincerely hopes it works for you. After our Seashore transatlantic was cancelled in Oct., we were offered $200 ($100 each) compensation if we booked 7+ days cruise. We are on the 14 day cruise we booked with the cancelled cruise credit. The compensation did not show up on our shipboard acct. I have the compensation email, the cruise papers, and an email from existingreservations.com verifying that we HAVE $200 ($100 each which is how it is listed by our individual billing sheets) but, so far, we've only been granted $100. We had another $50+$50 for VC 5%+15% (also clearly stated on the booking) which had not been given to us until brought to their attention. The reason given for only $100 was wording (per cabin) on the FCC/Compensation email( which also clearly stated $200). Supposedly, they are waiting for corporate to affirm what my paperwork and follow-up email states. It may turn out as promised. I will let you know if that is the case. Just be aware, and perhaps, be armed with email addresses you may want to use, should you be left powerless by Guest Services. For me, I am working hard at practicing ACCEPTANCE.

When I asked about the MSC required test, I was told that, at the moment, none of our stops (Norway, Kiel, and Copenhagen) require a test. If that should change, the ship would handle it.

This happen to us (and many others as told by VC rep onboard). We have had Black/Diamond status for 5 yrs. It was easily corrected; however, even after receiving the Diamond cruise cards for the second of our B2B cruise, and double checking that the status for the current cruise was properly entered, Guest Services later told us we didn't get our VC 5/15% booked 50€ OBC each because we have no status. Check check, and check again. EVERYTHING is listed on our paperwork. How can there be such a disconnect?

We did not have to leave the ship in Copenhagen on May 8.

MSC failure to speak with one voice strikes again! I understand your concerns. My opinion (99% worthless) is that as long as you have a digital or official form showing the test result and the day it was issued, it will be accepted. FWIW, many of our UK members have posted that a tele-monitored test was accepted. Of course, you do what causes the least stress. Good luck.