SSBrickNJ

Steve here with yet another HAL newbee question. A Tripadvisor thread caused me to wonder something. The poster suggested I go to Customer Services on Day One and ask for my bags to have special tags because we have a 12:25 flight on disembark day. I RATHER WE TAKE OUR OWN BAGS OFF THE SHIP. We can do that....can't we?

Thank you again. I was pleasantly surprised to receive an unsolicited email from a HAL Cruise Consultant who had a standard greeting...but also asked if I had any last minute questions. Wow! I like that. I'm a Royal Caribbean loyalist but they never did that. I asked about the C331 (Terminal 1) location and he confirmed that you correct! Great job! 🙂

Well that's great info. I'm guessing that upon arrival, there is only one building to report to for check in? I couldn't get it wrong?

https://goo.gl/maps/X43dFSN8q2NrDEgQ7

There are three cruise terminals in Copenhagen Denmark.... * https://www.visitcopenhagen.com/copenhagen/planning/transportation-cruise-terminals * #1 Which one should my wife and I plan to arrive at for our Aug. 2nd Nieuw Statendam cruise? * #2 Would it be safe to assume that whichever one we leave from, the ship will return there as well?

I'm very happy that a travel agent who follows the Tripadvisor "Air Travel" forum took the time to give me the Air Canada Flight Numbers. I will use those. I have to use something...and I'm flying in Air Canada's planes so that's what I'll use.

Really? * * * I'm still glad I ventured onto this forum and Tripadvisor's Flight Forum. Now I know the Air Canada Flight #s for our upcoming travel.

I thank you very much. It is good to hear from YOU especially because you flew to Copenhagen last summer. I was also asking about this on Tripadvisor. The 9th post on this thread solved it... https://www.tripadvisor.com/ShowTopic-g1-i10702-k14458758-Cruise_Line_asking_for_Flight_Carrier_but-Air_Travel.html

I think @*Miss G* is suggesting the logical solution. Yet, when I'm in the airport(s), it would be good for me to know the Flight #s associated with Air Canada. The signboards in the airport will reference Air Canada's Flight #s...no the partnership flight #s I have been provided by United Airlines. Agreed? I should call United and provide my Flight Booking # and take it from there?

Very good. I went back to the most recent email i received from United Airlines, it just tweaked the departure and arrival times by one minute. Anyway, that email only made reference to United Airline Flight #s on Air Canada. I currently don't have access to the Air Canada Flight #s for our flights. I just have United Airline Flight Numbers with the notation the carrier will be Air Canada.

Hi everyone! I'm partway into completing our online check in for our Aug. 2nd Denmark to Norway Cruise on Nieuw Statendam. The HAL software wants me to declare the airline we will arrive and depart on. I've hesitated and am seeking advice....because....we purchased the airfare on the United Airlines website...yet United Airlines placed us on flights in and out of Denmark using AIR CANADA. FYI....the Flight #s are associated with United Airlines. Our flight numbers begin with "UA" So, what say all of you? I should select "United Airlines" and put the UA Flight #? or............ I should select "Air Canada" and put the UA Flight #? Thanks! Steve

Thank you for the helpful information. The night before we leave the ship, will an old fashioned closing statement be slipped under the door or provided somehow? I do NOT expect to have the Navigator app. Additionally, I like the idea of the total going on my credit card on file and I just give something additional in cash to my stateroom attendant and our MDR servers. With this plan, the full cruise gratuities goes onto my credit card on file. There is actually NO NEED to go to the Customer Service Desk.....correct?

Yes I'd like to let it settle on my credit card on file. .......yet............do people who have done that often give some smaller amount in cash as well? What is most commonly done?

I'd like to follow up on the discussion of gratuities. For our upcoming 7 day cruise, I'm told that our "Crew Appreciation/Gratuity" TOTAL amount would be $112 for me...and $112 for my wife. $224 as a couple for the Out The Door Cruise Total. That $224 Crew Appreciation gratuity will simply be added to our final check out bill?

As the OP I'm gonna take advantage that I have your attention and ask a different question. IF we elect not to pre pay the tips, HOW at the end of the cruise do we provide our stateroom attendant his or her tip? I should have asked this when I had HAL on the phone. At the time of the call, HAL's rep said: "We call 'tips' by the term 'crew appreciation' ....for your 7 day cruise (Aug 2nd - Aug. 9th) it will be $16 per person per day.....and that comes to $112 total for you....and $112 total for your wife" * Our total as a couple would then be $224 Certainly I'd prefer not to put $224 cash in an envelope and hand it to the stateroom attendant. So....#1 Will it be automatically added to my bill? and.... #2 If "Yes", would my attendant expect something modest yet additional in an envelope as well? Thanks for letting me break the rules and not start a new thread.

OK then. Thanks to all of you! Everyone was very helpful!

Thank you for both responses Roz 🙂 * * Still curious though, if I have my boarding pass printed and my luggage tags attached, would it be correct to say that people with the app have no advantage over me for boarding? The app might be "nice" but it does not expedite boarding...on dining seating? Correct?

Is it NEEDFUL? Will it expedite the boarding process or any other things when we are on board? We are not getting the wifi package. We will not use our phones once we sail.

Thank you to those who responded thus far. Two follow ups from me. #1 My wife and I are new to HAL...But....we've been on four Royal Caribbean cruises in the past and we were indeed fine without using that cruise line's app #2 Yet, my wife go a new phone a month ago. Samsung 20 "something". I just remember the number was in the low twenties. IF she doesn't mind, we can download the app on her phone.

I am a HAL newbee who has a cell phone called: "Samsung Galaxy Note8" It's an android phone. I have downloaded plenty of apps. Yet today I entered into the Google Play Store: "Holland America Navigator" and to my surprise, my entry prompted the following pop up message: "This app will NOT WORK on your phone". Huh?! I can do my Online Check In on the laptop and print everything. The HAL chat rep said I COULD go on our August 2nd HAL Cruise and function ok without the app. 1) Do you agree with the HAL chat rep's statement? 2) Any thoughts or experiences with the HAL Navigator app not being able to be downloaded on a phone such as mine?

Thank you for this very encouraging post. Your helpful words have put my mind at ease. Very appreciated!

When is boarding typically? I'm a first timer w/ HAL.

I watched it and saw Quay C333 :)

You've been very generous with your time. Thank you!

Great job! Very very helpful! 🙂 * After entering the date and our ship's name: "Nieuw Statendam" it displayed this... Ship ETA Company QUAY Status Nieuw Statendam 02 Aug @ 7:00 SDK Cruise A/S C333 Expected * * * Why is the company "SDK Cruise A/S" instead of HAL?