Yes we do but if I was overseas and in a similar situation to you, the phone code probably would not have come through as I probably have my phone on flight mode. So I would have had the same problem.
I'll just say that I congratulate you on the composure you have shown, both with the incident with your Aunt, and with your replies to one or two posters on here. One or two replies have been beyond any sort of compassion and karma awaits them. My replies would have had me banned from CC. I am loyal to Princess but you see the real Princess apologists emerge from under their rocks in relation to issues like yours.
I just hope things get better for your Aunt. Best wishes.