leck57

There is a link, sort of. The wording about doing this part on the Personaliser is underlined. When you click on that it just takes you to the Personaliser log in page. Useless. The Roll Call is pretty quiet and I do have a TA but I'm not wanting to pester them about yet another piece of Princess incompetence. I've done all the Wellness stuff that I'm allowed to do and am green lane, so we'll just see what develops with this part.

Yep, I know it should be on the Personalizer but I can't find it, despite going all through it. Not in the Travel Summary but I'll try the web version of the App. (EDIT - nope that didn't work). I'm hoping someone has actually found it.

I am very sorry to start yet another thread related to Covid, however can someone please answer this question. We are on an Australian cruise on the Majestic next month and I am Green Lane. I have used the App previously and generally have no problems with it. However when looking at the Wellness Check on the App there is a blue box with the wording "Guests sailing from Australia, please fill out the required COVID-19 ACKNOWLEGDEMENT FORM via Cruise Personalizer in addition to these forms". The forms below this box are the Wellness Form and the Upload Documents box but this other form is supposedly in the Personalizer. I have gone through the Personalizer and cannot find the Acknowledgement Form anywhere. I found a reference to it but no link or no form. Does anyone know where this Form is hiding. (one would question why everything else like this is on the App but we are directed to the Personalizer for this Form). Any help greatly appreciated.

I embrace technology but not everyone has to do it your way. I prefer a desktop - I have a smartphone, a laptop and a tablet but prefer the larger keyboard and screen of a desktop. As for printing, I recently did a UK cruise and after it I was attending a football match. The tickets were sent by email (the only option)during the cruise and I needed to print them off at the internet cafe. I dislike checking in for flights on my smartphone. You do things the way you like and let others do what they prefer.

Yes they have green tea bags, although sometimes you may have to ask for them as sometimes we found there were none in the tray.

Majestic November 12 - 59/60 days

We disembarked 21 May and I received the refund last week. This was after making an online enquiry, for which I received the generic email acknowledging my enquiry. Nothing for a further two weeks so then I used on line chat. I doubt if I would have received it had I not followed this up. Terrible service.

There has been a separate area on the ships I have been on that sell the Medallion accessories. It does have a name that I can't recall it but it is centrally located (I think usually near the photo gallery area). I haven't seen the accessories in one of the traditional on board shops. Yes you can use OBC to pay.

I agree with your every word......but did you have to light the fire.

Finally today I received our cheque for the refund of OBC from the cruise we disembarked on 21 May. The cheque was dated 21 September so that's 4 months since we finished the cruise. In the last few weeks I sent an online enquiry and then used the online chat so without that I assume we would still be waiting. As mentioned in other threads, even though we used my credit with my name, the refund cheque was in the name of my partner who booked under a different surname. Why, they do this I don't know but we have joint named accounts so it doesn't matter. Overall a completely unacceptable delay.

Unfortunately I can beat that. I disembarked 21 May and still waiting. I sent them an online enquiry 6 weeks ago, received the standard email saying they had received my enquiry. Two weeks ago I engaged in an on line chat and the woman I was "chatting" with said she would refer my issue to the Customer Solutions team and mark my case as urgent. I assume my next step is an email to that customer relations address I see on here. Beyond words, and I have a cruise booked with Princess in 6 weeks. I will not say it will be my last but I do have a long memory when I get effed around.

Yes you need to each use a FCD to each get the on board credit. Your initial post refers to FCC, which is different to FCD.

I've usually found this info in my Personaliser in the "Itinerary " tab. Under the first day there has been some wording saying general port information. That has the address, transport info etc.

I also kept getting a blank grey page but it eventually worked. Just try a few times and it should eventually work. Mind you, for my previous cruise we had the earliest boarding time but no one checked and people just seemed to turn up whenever. If you do eventually get the Arrivals time to work, you then get a QR code on the App screen which is technically your boarding pass. I can't recall anyone ever checking that either.

They don't.

We have a cruise on Majestic in November and the boarding times opened up last week - 59 days from departure.

Pretty negative post mate - then again after the Rugby robbery last night I am off Kiwis at the moment! You don't need to remove the SIM card to avoid data charges, just disable mobile data. Simple. The App has worked well for me but it's obvious there are still problems. Bottom line though, is if you don't want to use it then don't. All info can be taken at boarding. You didn't need to buy a new phone and any App type functions can be done using your cabin tv. Give it a go though mate. It's not as bad as you are making it out to be.

Serves no benefit watching it now. I've moved on........to cruising again.

I thought it was all done on the Medallion Class App - well that's at least what I've done for some time. There are no other various Apps anymore like there used to be.

Wow, that is something else. As per the names that @CineGraphichas provide above, I would send the exact wording that you posted above. Any Exec with a brain should be horrified to read it. As for my situation, I finished a cruise 14 weeks ago and am owed about $220 in refundable credit. I finally got sick of waiting and called them just on two weeks ago. The person I spoke too went through my account, pretty much agreed about the monies due, and said please give then 48-72 hours to send me an email. I'm still waiting. Their customer service really is a disgrace.

I've been getting that screen for about 2 weeks now when I go to the Arrivals part. I've used this part of the App for previous cruises without a problem so it's obvious the fools in the Princess IT department have struck again.

I agree. I'm not Elite yet but those things are just not important to me. I'm probably just so grateful to be cruising again that it would take a lot to lessen my enjoyment.

They were not free in our recent cruise. You are spending a considerable sum on a cruise, if the laundries are free then good, if not be prepared to spend all of $3 for a wash and $3 for a dry. Detergent if you need it costs less.

I reckon if they were the things you put on your survey, I would say that you had a great cruise overall. Really big ticket stuff.

I agree with you. Having to leave your bag out the night before is the real pain for me. We are reasonably healthy so lugging our suitcases around is no big deal. I just wait for a lift, if we have to.