trrn2016

3 minutes ago, LDVinNC said:

Really glad I printed out the previous version of this page! Might be helpful when I file our credit card dispute after 60 days.

 

And I agree that it stinks.

Would you share? I thought I had it but cant find it now. Filing credit card dispute. Thanks so much.

3 minutes ago, LDVinNC said:

 

Yes.  The Princess rep I spoke to last week said to expect the refund by May 12th.  Cancellation March 12th. So I will give them a couple of days grace.

Have you received any of your FCC? We have not. Some people are getting their FCC but no refunds to their credit card. Right now, I only  care about my refunds. Very frustrating and concerning.

4 hours ago, LDVinNC said:

17 days until I file our dispute.

I am filing my dispute on May 6th which is 60 days from cancellation. Is that what you are waiting on?

1 hour ago, remydiva said:

Here it is...was in the March 5, 2020 email see attached for PDF in case you need to print

Princess Cruises <info@em.princess.com> Thu, Mar 5, 2020 at 11:41 PM
Reply-To: Princess Cruises <support@em.princess.com>

Click to view online.
March 5, 2020
Dear 
We continue to implement increased monitoring, screening and sanitation
protocols to protect the health of our guests, crew and the residents of the
destinations we serve. Our measures are designed to be flexible to adapt to
changing conditions and recommended best practices. For your reference, you
can read our Guest Travel Advisory.
Nevertheless, we know you have questions about your upcoming cruise.
Princess would like to share some policy updates that provide options and
flexibility should you want to reschedule your currently booked vacation that
sails between now and May 31, 2020.
Sailings departing between March 9 and April 3*: booked guests can
cancel up to 3 days prior to departure, receive a Future Cruise Credit for
100% of the cancellation fee amount, and move your booking to any
voyage that departs by December 31, 2021.
Sailings departing between April 4 and May 31*: booked guests can
cancel by March 31, 2020, receive a Future Cruise Credit for 100% of the
cancellation fee amount, and move your booking to any voyage that
departs by December 31, 2021.
*Date of departure is from the start date of your cruise or cruisetour, whichever
is earlier.

Call 1.800.PRINCESS,
Contact your Travel Advisor,
If you choose to keep your booking as currently scheduled for departures
between March 9 and May 31, you will receive the following Onboard Credit
amounts:
$100 USD/ $150 AUD per cabin for 3 and 4 day cruises
$150 USD / $225 AUD per cabin for 5 day cruises
$200 USD / $300 AUD per cabin for 6 day and longer cruises
For our guests booked on Crown Princess Mediterranean
itineraries, we are finalizing some itinerary changes and a special offer that we
will be sharing early next week.
Please note that Future Cruise Credits will automatically be applied to each
guest's Captain's Circle account after they have cancelled. The Future Cruise
Credit will not be available instantly and may take up to 10 business days to be
processed. Guests with Princess Vacation Protection should file a claim via
www.aontravelclaim.com in the first instance.
We appreciate your loyalty and look forward to welcoming you onboard.
Sincerely,
Jan Swartz

Page 1-2 Mar 5, 2020 New cancellation policy changes.pdf 98.63 kB · 4 downloads

Thanks so much.

Does anyone have copies of Princess cancellation  policies when I cancelled our cruise on March 5, 2020 or anytime around that?  I plan on filing a credit card dispute and getting together my information. Thanks!

15 minutes ago, dearinger said:

My cruise was May 10th (next month) on the Diamond Princess. They cancelled it a few days before the mass cancellation but I filled out my form the same day as everyone else (March 11th or 12th?). 

You are very lucky. Our cruise was May 4th and we cancelled March 5. No word about anything except wait 60 days! So frustrating 

35 minutes ago, dearinger said:

So I am one of the few who has received their FCC back (and their refund to my debit card). I still haven’t received my check for the reimbursement (Hotel, airfare upgrades, etc..)  but Princess had called and let me know it was approved and on its way. 

Anyway, I say that to give context, today I called my big online travel agent to apply my FCC (that show up in both of our accounts) and I stayed on hold while she called Princess. We have a cruise booked next February that I wanted to apply the balance to. She came back on the line and told me that cruise doesn’t qualify for the FCC. 

The TA didn’t understand why and she got a supervisor who confirmed that not all cruises apply. She (Princess supervisor) said she would research it and call me back on Monday afternoon to be sure. 

 

It does say on my FCC:

Not all credits are combinable or available on every voyage and/or itinerary. 
Please contact your travel agent or call 1-800-PRINCESS for details.

 

So, my question is do these credits only apply to new bookings that the price has already been jacked up to make up for the FCC? I did a couple checks next year for things I had looked at before and they were quite a bit more expensive. My February cruise is now $1200 more when I did a mock booking. We did really get a good deal. 

 

Anyone else who got their FCC run into this when trying to apply it?

When did you cancel your cruise and what was the date of your cancellee cruise? Thanks, just trying to make some sense of this mess??

17 minutes ago, ceilidh1 said:

Yes, it is weird.

I think I mentioned previously that I had a client booked on the same sailing as me. I cancelled her cruise the same day as I cancelled my own - the only difference being that I cancelled hers via the online portal that TAs use and I called in to cancel mine since it was booked with a reduced rate. She received refundable amounts to her credit card within 4 days. No FCCs as yet. I received nothing. I spoke to a rep about my personal cruise and she was able to see that the booking had been cancelled and was able to give the $$$ amount for refund and said the difference would be FCC. She gave me the standard 60 day line and could not explain why my client had already received her refund but I hadn't. Honestly, they see what is on the screen and that is it. Today, the webinar I was on specified April 30th for all FCCs from the first batch of cancellations to be completed. If I still have not seen anything by then I plan on calling and following up again.

Did they mention when credit card refunds would be issued?? Thanks.

3 minutes ago, ceilidh1 said:

As long as the sailing was part of those that Princess later cancelled, they are included. There are a few of us on here in that category and still waiting - I am wondering if they have fallen between the cracks since we cancelled rather than Princess.

That is correct that we are included. However, I called Princess and they say I am in the process and they say I have not fallen thru the cracks. We shall see. It is very confusing!!

25 minutes ago, cltnccruisers said:

Did you cancel or did Princess cancel you?  Unless my memory is totally gone the Princess cancellations started March 12.  If you cancelled  a week earlier that may be problematic.

We cancelled on March 5th and Princess did the cancellations on March 6th. They have told us 60 days but the question is from where?  Why would it be problematic? 

15 minutes ago, LDVinNC said:

 

Rep at Princess told me today to expect our refund by May 12th. We cancelled March 12. If no refund by May 15th, we will file a credit card dispute. 4 month s? No way.

We cancelled March 5th and have not received anything. We are going to do the same thing!!

1 hour ago, cltnccruisers said:

Although we got our FCC we were told the CC refunds could be up to another 60 days.

That is very concerning!!! 4 months for credit card refunds???

22 minutes ago, travelhound said:

Good news, we just got our FCC today, so hopefully that means that we will soon get our refund 🙂

 

What was the date of your cancellation and date of the cruise? Thanks!!

2 hours ago, LDVinNC said:

Will Princess speak to you if you booked through a travel agent?  Normally they want you to do everything through the TA.

I have a TA and Princess talked to me. 

Just talked to my TA. He called to check on the status of our cancelled 5/4/20 cruise. Selected Option 2. He stated that Princess is still saying 60 days but they had marked the booking as being processed. Hope it really happens!

I cancelled my May 4, 2020, cruise on March 5, 2020. On that day, I was told the amount I would receive in cash and FCC. On that day, I was told the refund would be made in 10-15 days. The story has since changed to 30 days, 30 BUSINESS days, 30-60 days, and now 60 days from last day of cruise!!! I was told by Chase that I can file a protest after 60 days. Ready to do that.

1 minute ago, Poulsbo Cruisers said:

Did you request a refund? Our May 23 cruise was just canceled yesterday. We have until May 31 to request a refund. Otherwise, it turns into a FCC. 

Trying to gather information regarding length of time between cancellation and possible refunds. Requested refund on 3/5/20 with no refund yet.

Just now, WmFCoyote said:

Is there a question here?

Gathering information

Simple information:

Cruise date 5/4/20, Cancellation Date 3/5/20, No refund date. .

If we do not get our refund, we will not book another cruise with Princess!

2 minutes ago, LDVinNC said:

On their website, the Q&A says 60 days.  We filed for our refund on March 12, so May 13th is the date we will file a dispute if the refund has not been received.

Depending on what Princess Rep you talk to, they now say 60 business days. They told me it doesnt matter what the cancellation date is (3-5-20 for me), it is the oldest cruise first. Said they are just getting a cancellation team together! I dont believe anything they say.

1 minute ago, LDVinNC said:

I am inching closer to putting in a credit card dispute since we are (barely) within 60 days.

It is so frustrating!!! 

1 minute ago, Tak8 said:

I understand your frustration.  Given the reputation of some of the Princess call center reps I wouldn't be surprised if you got a hold of someone else and they told you it would be handled in the order they were received.  For now a waiting game.

I was transferred to a supervisor. She told me this.

I called Princess today regarding the status of refunds. I talked with Joanne, a supervisor. According to her, they are "just now setting up the system to process the refunds"!! She said when they start making refunds, it will be with the oldest cruises first. It does not matter when you make the cancellation!!!! I am so frustrated. 

Is anyone else concerned that we might not get our refunds if they go bankrupt??