PacnGoNow

If you’re on an enhanced voyage, you’ll see the wellness check on the App. App Third line down… Wellness check

We have several threads on this. They are working on it now. I reported it yesterday to IT, it was “no plans available to purchase “, then yesterday they updated it, now they have to fix the loyalty issue. Give it a few days. See the other threads…for updates. This was an error during the recent pricing fixes.

That’s great. BTW, we’re not allowed on CC to mention the names of our CVP/TA.

Which address worked?

Under Q & A it refers to the 3rd and 4th guest not having to purchase it. Quote; Are third and fourth guests required to purchase the same package (Princess Plus or Princess Premier)?Third and fourth guests are not required or defaulted to the selected package of first and second guests in a stateroom. Should your 3rd and 4th guests want to opt in to receive the items, you will need to contact Princess or your Travel Advisor to have it applied to the booking. Unquote Seems they didn’t update the new T & C properly to say guests 1 & 2 must buy the same package. Shocker! If you’re leaving from the US, age 20 couldn’t drink alcohol. It would be a zero alcohol/soda package instead. You can look online to see what’s covered, if interested.

@chubbypiggy just heard from the IT person again and he said, keep checking they are working on it now. I reported the missing 50% discount on the App. Insane!

Don’t buy it yet. We escalated the issue of “no plans currently available” today, remember? So, they are working on the issue. I’m impressed that they got it back on today. However, now they need to get the discount back in there. Give it a couple of days. You have the address that I gave you to tell IT to restore the Loyalty discount back on the App. But, give it till Friday morning. If they don’t fix it your CVP could purchase it for you with your discount.

Sounds like you’re on top of it.

You would have to call the regular customer service number and ask to speak to customer solutions. They usually won’t transfer until they’ve gone through the whole issue. Ugggh However, I’d try my CVP first. Could they escalate it for you? The current price is not loaded yet, so call your CVP and tell them you want to purchase the MedallionNet. You’ve been trying BEFORE they announced the price increase, which was Dec 14th. It has been at least a month that the App has not worked for the MedallionNet. Such a mess…AGAIN.

Did you book with a TA/CVP?

Ask about the fix. Give your name/ship/sail date and any booking numbers you have. You can ask about price protection, but I highly doubt they can do that. Believe you need to escalate that with Customer solutions. LMK

Send it to: A360ad7@carnival.com Subject: Fix MedallionNet on the App

See my post #7 for an IT email, I talked with less than an hour ago. Send your details. A360ad7@carnival.com General agents have told others on CC that the old price would be honored. They would have to manually do that, as once it’s programmed, don’t think it would happen. Yours is a big difference. I’d go through my TA/CVP or escalate to customer solutions. Not right. This has been about a month now, BEFORE the price increase. It doesn’t affect me, because I purchased all my cruises as soon as I heard about the increase. LMK

I sent a message to an IT employee to ask when they will fix it. Responded in a couple of hours. Wants to see a booking. So, send your booking number to him and ask when there is a fix. name/ship/sail date/booking no Explain your issue. If everyone would let them know, instead of calling in, maybe they will fix it? A360ad7@carnival.com LMK

It’s still on the App>my preferences >dining 😝

There are other App threads on CC about this issue.

No way. It is definitely an error. If you talk to Princess, pick the option to speak to the Medallion App team. Not a general agent. They have told quite a few of us that they will fix it and the old price will be protected. That I don’t believe either.

Do you know if covid isolation on the ship, which FCC’s are requested can be done this way also? TIA

I purchased over a year out. However, for the last month, since doing pricing updates, they have made ANOTHER error on the App, affecting the MedallionNet. So, you may be able to purchase by calling PCL or your TA/CVP. Some will and some not. You could also email IT and tell them you want to purchase MedallionNet and FIX IT! Askoceanmedallion@carnival.com You would give Full name/Sail Date/Ship/booking Number.

That’s very helpful for the winner. Congrats to you. They should automatically give you this with a letter when you win.

Thanks! I didn’t know that.

Last call is usually by 930 am. Out of the rooms by 830 am.

Thanks! I totally forgot! My bad!!!

App personal information and documents move down arrivals It has been showing the time you picked since the last update . If it doesn’t show still, just go when it’s convenient for you. They don’t even check the time. Don’t worry. The earliest usually starts at 1100 am.

Yes @Thrak is right. It is a different ship, usually meaning jump off one and onto another same day. We really like the b2b’s…much easier! 😁