Pcardad

Well, what can I say. They may be telling you it is policy but the ships' staff may be told to not enforce it. They are not mutually exclusive. I suspect this is a "suggestion" for the guests rather than something Regent considers a rule. The evidence is that they do not enforce it. Don't you really think Regent would be all over the GM's if Regent WANTED this enforced? The GM's are doing exactly what Regent wants done.

I am 100% certain that Management on the ship enforces the rules they are told to enforce.

They try to but there was a lot of availability in segments for 2024.

As a counter-point, I can do mine in 5 minutes or less and then jam out my GF's survey for her. Never had an issue logging in and it is smooth as silk for me. I can't explain the difference in experiences.

The 11 couples was not Regent.

It can only be completed while onboard the ship...unfortunately.

Yessir - this is standard when there is a waitlist on a cruise. Regent will make an offer to existing booked guests on a future cruise in order to pickup a new sale while retaining the current guest on the future cruise with slightly less profit. I've not seen an example as large as you mention and can only guess that there was an accommodation being made for a special group of guests.

You are saving me a ton of money by posting these pics - very grateful!!!

No worries - To the best of my knowledge, Regent has never bumped anyone since I cruised for the first time with Regent in late 2015.

I am a "he"...and do you KNOW of someone it has happened to?

Good luck and happy cruising! 🙂

Depends on the TA and the customer. I have one client who spends 7 figures a year - I do whatever they want.

Here is the letter that Regent sent out...The OBC is defined in the letter. $200 per guest. IMPORTANT INFORMATION REGARDING YOUR PRE-CRUISE HOTEL AND TRANSFERS IN REYKJAVIK, ICELAND Dear Valued Guest and Travel Advisor, We regret to inform you that we are unable to arrange your pre-cruise hotel and transfers in Reykjavik, Iceland. This is due to the limited availability of hotels that can accommodate the desired number of guests, while meeting the required standards that Regent is known for. We sincerely apologize for any inconvenience this may cause. As a gesture of goodwill, we have added a hotel and transfer credit of £150 per guest to your account. This credit can be utilized towards making independent travel arrangements for your pre-cruise stay. There are several excellent hotels in Reykjavik to choose from which you may review and reserve online or by contacting your travel professional. In recognition of this inconvenience, we will also apply a $200 USD shipboard credit per guest to your onboard account. This can be spent on treatments in Serene Spa & Wellness, Regent Choice shore excursions, in the ship’s boutique, or on a special bottle from the Connoisseur wine menu. If you have any questions, please contact your Travel Advisor or Regent Seven Seas Cruises’ Reservation Department. We look forward to welcoming you aboard Seven Seas Splendor. Regent Seven Seas Cruises

Exactly! Pls have a wonderful cruise!

You got an OBC that was the goodwill gesture...

It should have nothing to do with it - and some of the CD I am fine with not seeing as much.

I have never heard of a person being bumped in over 5000 nights booked....but that doesn't mean it isn't possible. Regent, like any cruise line, tries to book every cabin. If a particular cruise has a waitlist, they make offers to people who are booked to incentivize them to swap cruises...thus filling both the cruise in question and a future cruise for a slight hit to income.

Agree - they should have kicked in at least $500.

You are in the UK - you can get a full refund if the cruise is materially different than what was advertised, yes?

Part of said benefit is prefered cabin location on the ship.

Totally agree it was a bad situation...glad it was resolved and looking forward to the "new" Mariner after the drydock next year.

It was fixed 3 months ago....and it was confirmed that was the cause by others in this thread. I've had 4 couples on Mariner since Xmas with no issues. You are the one who keeps talking about it...not sure why. I like my "naive" argument because it is the appropriate response in a free market economy...If you don't like the product, don't buy it.

How to reach a person at Regent Seven Seas Cruises Main: (954) 776-6123 Customer Service: (844) 473-4368 Toll Free: 800-285-1835 GUESTRELATIONS@RSSC.COM I asked a few cruise lines how they deal with changes to ports, etc. The answer is always the same. The contract says "best efforts" and/or "not responsible for 3rd party services" plus it allows them to substitute/refund/offer OBC if needed. These contracts overwrite whatever they advertise...or rather whatever they advertise is not a contract. Once you put down money on a cruise, (consideration/money is what makes the contract official), you are willing party to the contract. Until you put down money, there is no contract. The FTC is the governing body for false advertising (which is a misdemeanor, not a felony) and you can direct complaints there.

I am not aware of any.

Why would you discuss this with the GM of Splendor. He has absolutely nothing to do with off-ship operations. If you want to make a difference, call Corporate. PS - I am not defending Regent in this case but the T&C covers them against almost anything and for all we know, the hotel situation might be cleared up shortly. Only Corporate knows.