horseymike

Does the Quench Package include premium coffee ( non alcoholic) at the Dutch Cafe and Explorations Cafe ?

If a port is no tough , it is usually tender. 🤣

Only kidding, it usually shows on the published itinerary on the website.

32 minutes ago, blueboro said:

When do cruise documents become available?

You should get your cruise documents in your email at least 30 days prior to your departure.

Hope you have a great cruise 🚢.

P.S. I always print out and tag our luggage prior to going to the port . 
I know the porters can write tags if necessary. But it has always been our experience that the luggage drop area at the port is always busy / hectic when we arrive to drop our luggage prior to embarkation. That said less chance for a mistake with the pre printed luggage tags imho.

Just now, horseymike said:

 

Like you Rich.

I want the hard copy.

These days many businesses have the cashier ask you if you want your receipt, I always say yes. When there is a dispute, that same business will say. “ Do you have your receipt ? “

18 hours ago, richwmn said:

On many threads some of our long term posters answer questions with something like it is on your invoice, pg so and so. This puzzles many people because they have never seen what we are  talking about. In fact, many travel providers including PCCs, TAs, and HAL agents don't bother to send it. I was talking to my current agent and I was told that the company has a policy that they don't provide the HAL Invoice. I get them because I have been very pushy about them sending one each time something changes.

 

I thought I would show a HAL Invoice for an upcoming cruise, with my personal information removed.

 

This is page 1. Note that it contains the basic information about the cruise, the price, who booked it for you and any onboard credit you might be getting from HAL. It also shows if you booked air, cabin, and category.

 

This is page 2. Note that it shows your total fare again, with a line for what you have paid.

This page also shows if you have purchased the protection plan from HAL, and the penalty dates.

Then it shows anything included such as wifi, drink package, excursions, etc and information about those items.

 

 

This is page 3, with some information about your particular booking, such as this particular cruise for me is a guarantee.

 

 

Any finally, page 4 (and to the end) which shows your itinerary and any special instructions for the ports you will be visiting. This information includes tender ports, wheelchair accessibility, tide warnings, over nights, and any other information that might effect your cruise.

 

Again I must state loudly -- A large number of Travel Providers do NOT provide this information unless YOU tell them you have to have it. You must be pro-active. This is the official record of what HAL is providing. Your travel provider may add items over and above what HAL provides.

 

 

On your way to the port 🤣🤣.

only kidding. 
Hope you have a great cruise 🚢.

Those who responded covered the questions quite well.

 Just wanted to add a little personal side suggestion, if you like things like nuts , chips , Cheetos , Doritos etc…. We have always brought some onboard with us.

There is always food around to eat , but we like having a little stash of our snacks in our cabin.

You may want to reach out to the celebrity special needs department.

We have been there on different occasions , and to be honest the transportation options have been different at different times.

I do remember taxis being available dockside in Aruba , adjacent to the pier in Curaçao, of course Grand Cayman is a tender port which is a different situation.

I believe the email address is: special needs @rccl.com.

Include your reservation number, ship name and sailing date.

Hope this helps.

5 minutes ago, Cruise Suzy said:

@horseymike Try another browser. It's probably another HAL glitch.

I tried . No luck. Thanks anyway.

20 minutes ago, CruisingAndDiving said:

Yes.  Pre-purchased it in November prior to our cruise on December 15th.  When is your cruise leaving?

March 8 2024

Has anyone bought the Quench Package lately ?
It is still on the website, but when you click it it changes to a screen that says error.

Thanks for the great review.

A bit steep imho.

Great review and photos. Thank you very much.

MERRY CHRISTMAS 🎄 EVERYONE 

8 hours ago, Blackduck59 said:

 

I'm afraid I would be bringing this up with customer service, frankly I would escalate it to a meeting with the Hotel manager. I'm afraid I would also be knocking on the door of the offending cabin at random times day and night. I would also make a point of calling out the fact that pets are not acceptable in a dining room. It's just not on. It would by my mission to make the clueless pet owners feel like the knobs they are. I have extreme respect for actual service animals and welcome them everywhere. I don't buy the "emotional support" story line. If you need the "support" of your untrained critter then stay home. I respect you and all the other cruisers who love their pets but are aware that there is no place for them on a cruise ship.

The squeaking wheel gets the grease.

Have a great cruise .🚢 

Mele Kalikimaka. 🎄

Call Seattle phone number and ask to speak with the resolution department.

I think you have to call Monday thru Friday, I am not sure if they are in on the weekends.

Insist on being connected to that department.

Good luck 🍀.

13 hours ago, wallflower07 said:

We'll be on the Noordam in a few days time in an interior room. Will they have shampoo and conditioner and will it get replenished throughout the trip? Or should we pack our own / extras?

 

Thanks

If this is your first time using their shower products You may want to  bring some small bottles of conditioner and shampoo you are comfortable with, try their stuff first, if it works well for you use theirs. If not you have your own as a backup.

My wife likes to bring her own , I use the products provided with no problem.

It’s really a matter of personal preference.

Hope you have a great cruise 🚢.

Very sorry this happened to you.

Thanks for letting everyone know as to maybe keep us more vigilant about these deadlines.

18 minutes ago, asctony said:

This should not be allowed during serving times. Some people think they own the ship since they paid for their cabin. SMH

Common courtesy. Most people onboard were very polite, unfortunately, there are always a few who are not. There are several public areas around the ship where they could comfortably play cards besides the OVC during peak meal times.

Prime Rib in MDR on Equinox in November was excellent.

Steak from MDR menu was good , not great.

4 hours ago, The Fun Researcher said:

I'm trying to remember, is there anywhere else on the ship to get a specialty coffee?  What I mean by that is anything more than black coffee, or with cream?

The bar at the right entrance to the OVC as you are facing aft on the ship makes specialty coffee drinks. Sometimes they were good , sometimes not to special. I really believe some of the bartender / baristas do a better job than others , it seems to be the luck 🍀 or bad luck of who you draw.

On 12/14/2023 at 8:38 PM, Cruise till you drop said:

I love concise reviews with Q&A afterwards.  

We’ve only done E class ships (Edge twice) so far and 1st time on an older and smaller ship.

 

We board on Jan 8th for 10 nights and very excited.  Will be on SV on 11th deck.

 

Question - was the ship full and did it feel full or not?

The ship was pretty full , there were always plenty of people around, yet it did not feel overcrowded most of the time.The S class ships have many public areas where you can avoid crowds.

OVC. At certain times was packed - noon on a sea day. 
Yet there were some folks who tied up tables playing cards as other people struggled to find a place to sit down and eat. This was not an ongoing occurrence, but it did happen.

The line at Cafe Al Baccio on the morning of debarkation was extremely long, one girl behind the counter, major blunder by X.

the only loyalty any cruise line is concerned with these days is occupancy of the ship at the highest price they can charge and still sell cruises. almost every other business has the same model :

What can you do for me today ?