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Ombud

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Everything posted by Ombud

  1. I couldn't get her to respond about the one I booked with her. I'm done ✔ Have another on hold that I will not book until she's off my file
  2. MR had stated she only got points if she booked the cruise or I paid through her. And yes, although CVPs draw a salary they really need those booking points. New CVP only booked 1 of the 3. I did have her enter a cc# to pay the minimal due on 1st 2 cruises which would give her points on the other 2. Unfortunately once I change planners to one a personal friend (also on CC) recommended the new planner won't get any points at all on those 3: not for booking / not for payments unless I un- couple those from my Visa card. But if I have an EZAIR issue getting to Southampton or Sydney that's who I'm contacting. So I need a responsive CVP Definitely unfair.
  3. @rabin1i did call him but he and I did not click. And yes, I wanted to give mine a chance but if she responds she's now confrontational. Probably bc it takes a long time / I had to go to chat to get an answer which upsets her / I'm only supposed to email once a week with each cruise on their own email (I've got 3 cruises booked) Anyway I've asked that she be removed from my file
  4. Yes I've gotten it before but not this time. I'm out of luck. Ah well -- next time I'll buy in person
  5. Had a great time at my last one bc of the other 7 at the table. Only sampled 2 of the selections after the others didn't pass the smell test. We talked & chuckled the whole time
  6. I'm firing my new one as she won't generally respond and has become aggressive when she does (previous one retired). @rabin1gave me a initials on 1 but we didn't click. If most of my cruises were USA based I'd just go to a TA or do it all myself but I really only need help when stranded flying long distances
  7. @cruzin4usI used to have one, but she retired.
  8. I can't get mine to respond via phone call or emails. How do I get reassigned?
  9. My previous PVP extended 1,802.12 (actually it was more but I used part last month) to 5/1/23 so that I could book a 3/7/23 cruise downunder last December. I can't even get my current one to return my call or emails so I don't know if yours will let you apply it to a 2023 cruise
  10. Oh well. Back onboard in 118 days so I'll buy the minute I board when I can still get email AND take a screenshot of the TV. (Yes I buy wifi but it's sketchy at best, personally thinking it isn't worth $5 a day) If I cruise between now & then I'd have to pay in full anyway
  11. I bought it on the TV. That's how I'd done it on past medallion voyages. I was only getting some of my emails & don't open my account onboard so I went to PSD to see if they knew (didnt) and Future Cruise Consultant was closed.
  12. Nuts (stronger language sensored)
  13. Caveat: ask for a bill before getting off .... I did at 1:30am. I noticed there wasn't a charge for buying a FCD and I hadn't received an email that my Visa was charged. Tried to correct but I still cannot find it. Ah well, I'm back on in 4 months & will get 2 then. Can it be bought afterwards??
  14. Yes. I had all FCC expiring 5/23 moved to a 3/23 cruise by calling the 1800Princess number. It's now an option on the phone tree
  15. @JonlLeewelcome to Cruise Critic! It would help if we knew where you are embarking. SF north through Canada? My ship was full with slow embarkation for those not in 1st grouping and no one checked for assigned time slot. Florida south to Caribbean or Panama? Ship 1/2 full and embarkation extremely fast for me even in a later group. Seattle last summer (skipping Canada so not relevant)? They were kinda rude to those who did not show up during their 'assigned' time 🤔 but thats the port workers not Princess
  16. I digress ..... the napkin twirling in the age of Covid OmicronB is more than annoying. I'm really surprised that other dining room areas were all into that on the Ruby Princess. Way to spread those crumbs / droplets 👃💦!!! (That was the 1 time I sat in the QUIET AREA (3 tables behind a wall extending 3/4 way) and so glad I did (my usual table #418 was occupied)
  17. Whats in Port website says its 80 miles from Saigon but it also says to take a shuttle. Does the port have shuttles to the city? I will be on Princess if that's relevant
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