We had to cancel our cruise due to Covid and I called Royal Caribbean to inquire about refund of our prepaid shore excursions since we had booked and paid them directly on their website and the gentleman answering promised for us to get the refund for the prepaid shore excursions within 30-45 days, which did not happen. After calling them I had called our TA we booked the cruise with to cancel the cruise itself and she gave us an e-mail-address for a gentleman at Royal Caribbean to send the positive Covid results too and she stayed online waiting for him to receive the results. I have meanwhile received the refund for the cruise but not the excursions. I have been e-mailing the person at Royal Caribbean I had sent the covid results too and the TA inquiring about my refund. The e-mails to the TA bounce back that she is not listed on their employee list (either she is not there any longer or their e-mail account is experiencing problems) and I get no response from Royal. Have been on the phone with an agent from Royal yesterday for 40 minutes to inquire, she took my phone-# in case we get disconnected. We did get disconnected and that has been it, no call back, no refund. That is about $ 2000 - what to do next, not willing to write it off. Why charge these services to the credit card before delivering them. I am booked on a World Cruise with Costa and only will have to pay on board when I do take the excursions.