Well...we also deal with Truist, but we're in a fairly small town where they have to "order" the currency. On my most recent order something went wrong when I tried to order both pounds and Euros. The order for pounds was duplicated and I got no Euros. The service rep had to make a phone call. I got the distinct impression that she was NOT talking to a Truist person on the other end, just by the way she was identifying herself and other bits of conversation. I think she was ordering from a currency exchange house. The process of making the order also leads me to believe that they are dealing with a place "outside" of Truist. While I cannot see the screen while they are setting it up, I've heard on more than one occasion that they "have to open other windows" and jump through some hoops. Also...I can only order one type of currency per transaction, which forces the application of a second processing fee. Hence the reason for my starting this thread...it has just left a bad taste in my mouth as far as all of the "seemingly" unnecessary extra fees.
OK...rant ends! 😄