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The question I wanted to ask was how would my TA be able to access the 15% off connected to my Latitudes account according to an e-mail I received from NCL. I had looked to see if there was some sort of coupon connected to my account, but did not see one.

OP here. Now it is the next day, and still no e-mail reply. Frankly, I no longer expect one.

I would hardly call 10 something Eastern time in the morning after hours. It first said I was next. Then it said I was disconnected and gave me a phone number with an extension and an e-mail address. I sent an e-mail with my question. 2+ hours later, no reply.

Wouldn't if be nice if Santorini's officials learned from this example.

You are welcome. I actually found it in one of the cruise line forums, though at the moment I do not remember specifically which one.

Is this what always happens with NCL chat?

Norway Allows Cruise Ships In World Heritage Fjords Until 2032 (forbes.com)

And what if their accessible cabin was needed for an actual handicapped person and there was no Haven cabins left to move the OP and his family to? What a downgrade that would have become. I really think the first and primary mistake was for NCL 13 months out when there should have been a lot of cabins available booking them in a cabin meant for use by handicapped cruisers.

i was responding to you writing in an earlier post that "I was the only one".

I am surprised that they booked you into an accessible cabin when you did not need it (or want it) that far in advance. What would happen when someone who truly needed a handicapped cabin tried to book one and could no longer book one because none were now available? I would think the cruise line would then want to get your booked cabin for them and switch you out to another cabin.

Since I was not the one who started this thread, it is pretty obvious that I am not the only one.

Does it really make sense to alienate customers?

Thank you. I was only 76 when we were on the Prima.

I do not doubt you. But please do not doubt me that on at least our sailing on the Prima the only really long line for Syd Normans was for the Fleetwood Mac Rumours show. In fact on the first night, I got there late and still got in. We sailed on the Epic in 2012, and I found it much too large a ship.

Actually, I stood for the show, not on the line. I did once have a seat but found myself getting off of it. And I am 77. Does that qualify me as an older person?

Bergen has a hop on hop off bus. You could check if the places you want to see are on its route. It worked for us.

Yes, I have been on the Prima. And the only time there was really a long line for Syd Norman's was for the Fleetwood Mac show. Disclaimer, I do not need a seat. I stand for rock concerts (such as The Tedeschi Trucks Band with special guest Little Feat last Sunday night.)

Yes, the merchant I spoke to went from NO REFUND to me hearing fear in his voice when I said I would let American Express take care of it. One time DW who is now retired as an elementary art teacher had approval from the school's PTA to order something. She ordered it online and paid with her card. The PTA instead of reimbursing her paid the merchant with a check. She contacted the merchant who acknowledged that they were paid twice but said only accounting could do something about it. And when she asked to be connected to accounting, she was told they could not do that. When accounting did not get back to her as promised, AMEX was contacted, and it was taken care of. They are very efficient, and you get the impression that the employees in that department are really your advocates and also enjoy their work.

So no joke. I guess that explains why I am not laughing.

Isn't it the Red Cross that gives the cards, at least for those who donate through them? I would think they have one policy about giving cards nationwide,

OK, but I do not understand the joke.

Yes, at some time common sense has to prevail as to what contract terms mean. An example, though not from a cruise contract---We had through a local travel company a bus ride to NY City with Broadway tickets to the play about the Temptations. And then covid hit, and the Broadway theaters were all closed. I called the company and asked for a refund and was told the policy which I had agreed to said NOREFUNDS. My reply was this can't possibly mean no refund when you can no longer provide the trip, plus I am sure the theater will refund the tickets you purchased. He repeated no refund. I then said fine, I will contact American Express (the card on which I had made the purchase. He then said in a panicky voice, please do not do that. I will make the refund.

I do not understand this reply. Could you please explain what you meant?

Good to know. I will have to consult with DW about this. She likes to swim laps, hard to do on a cruise ship, but she often tries to get to the pool as it opens. Once we had a hurricane and could not get back to Fort Lauderdale for 2 days. The captain at one point took us closer to land so people could get cell phone service to call their family, airlines, or travel agents. The pool had waves like the ocean. She swam. It was easy one way, and hard the other way against the current. Later, the pools were drained.

And that is why I generally respond when someone speculates that this stock perk will be discontinued. It is a marketing tool that costs them practically nothing.