Annabel50

You only have to ask and in our experience you will be offered alternatives. If you have a special diet they will bring the menu for the following day the evening before and you can select something tailored to allergies or taste and if nothing is suitable they will go out of their way to accommodate.

Just received the same about a voyage we took to the Fjords in May, including question about our annual income! which I declined. They would in my opinion be focusing better on providing some new itineraries, unfortunately no space for your own comments which would have been useful.

Had the same experience several times you will probably need to call them and they will resend

Well I said I would give an update once I had spoken to Cunard just got off the phone………I have been informed that the checkin times are automatically computer generated and they can not change it and that I can turn up earlier although the queue will probably be longer. I explained that my husband is in a wheelchair and this makes life difficult having a few hours after checking out of our hotel. Was told that I could leave my bags at the hotel and use the hotel facilities. Basically they weren’t interested in trying to help or accommodate someone with difficult circumstances.So I will arrive at the terminal at 1230 and pursue this at a higher level.

I might give them a call, but likely to get the same response as when I tried on a trip last year and that is that many many people have now reached Diamond status, will let you know the outcome.

We have just checked in and received a check in time at the terminal of 1530 for departure Queen Victoria 25th June.We are Diamond but I am not sure that makes a difference anymore. Latest boarding time 1600. Having booked a hotel the night before we probably now find we could have travelled on the day. We will stick to the time to ensure others arent inconvenienced!

Just arrived back home, it made a good break to get away for a few days, however wasnt the best of experiences. We had booked early sitting for dinner and when we got on board found a card on board to say it wasnt available we would have to book each day, we didnt bother as we didnt want to queue.. The app was seldom available, same issue with internet for the majority of the cruise. The ship in areas is getting tatty particularly balconies where rust has been neglected. Food overall was not of the usual standard and there was definitely evidence of cutbacks. We have our next cruises booked on Queen Victoria and this will be our last on Queen Mary 2.

Good news our refund was also processed by Cunard within 48hrs back on to the card, this is how it should be.

This was the reason given by Cunard Quote We have recently been advised that the berth in Venice for Queen Victoria’s scheduled call on 14th September 2022 is no longer available.

It is a bit more complicated, it was advertised as a Cruise to Venice, it is no longer that so they are selling what they can not provide. Ideally they would have liked me to book a new voyage and suggested Queen Anne. I have no interest in booking for Queen Anne as I already have two further bookings, my husband is disabled and can not tavel without an adapted cabin which are few and far between, usually we have to book well in advance and they quickly sell out. Sadly we are not personally in a situation where we can plan years ahead, we live day to day knowing that time for us is short. I dont need a further booking, when they looked into the cruise credits they had applied these were all wrong and they had also refunded and credited one of them which they have only just picked up on. So I think they were very embarassed apologies and refunded all the money paid back to us. If we get cancelled again will definitely take the full refund, it has become too complicated with multiple cancellations and the cunard system doesnt seem able to cope with that. Enjoy life while you can as it is precious 😉

Just spent over an hour on the phone to Cunard having received a change in itinerary from them for our Med Cruise Venice has been removed which was one of the reasons we had booked this for September two years ago. We were unable to get off last time when sailed with Cunard to Venice. We obtained a full refund as they realised they had made a mistake with some earlier monies rolled over and apologised. Be sure to check your future bookings as two further bookings were found to have financial errors in them. All straight now and looking forward to the next one to the Fjords next time. Its challenging times, you need to be flexible :-), wouldnt consider ever taking legal action.

No interest in booking for the new ship, will watch with interest the feedback from the first few who sail on her. Have been on hold now for 50 minutes trying to discuss and existing booking usual story nobody picking up the phone. Just got through to be told that they are inundated with enquiries about the new ship. Our adapted cabin is not in the quarantine area, so sounds promising we will go ahead as it stands, and hope for the best, without the adapted cabin its a no go for us.

V215 is still showing in the background as sold out, but you can only see that if you type the cruise title in the search field at the top of the Cunard Page, it doesnt show if you just try filtering under sold out, if that helps.

We have also booked ahead with LLoyds but will probably cancel it as they are repeatedly closed recently due to no staff.

I would not even consider using an agent in such turbulent times, many small businesses including agents are collapsing, likely unfortunately to be the same situation for next couple of years.