ChutChut

Couldn't afford to buy real butter growing up, only used marjoram on bread....

12 hours ago, merryjewelhound said:

We made it safely home last night. My refund has already been posted. I am sorry I will never get to try MSC but could never trust them again. I did purchase MSC cruise insurance and we started a claim the day of the cancellation. I will keep you updated. I don't know what MSC could have done differently. BUT some show of caring (other than the cruise credit as I would need to have my head examined before I would use). I hope others that were stranded are able enjoy the rest of the journey. Plus now I have a dramatic cruise tale. I was telling the flight attendant and he couldn't believe.....

Xinran good luck.

Very smart to purchase the insurance. Hopefully, the policy references reimbursement for this type of bizarre situation. True - you have an incredibly story to share. Glad you made it home safely.

I'm really sorry this happened to you. I would be frustrated too - however, I don't see how MSC is at fault here. Just review your travel insurance policy and determine what, if anything, can be reimbursed. 

1 hour ago, ChutChut said:

Nah - waiving to someone who is being left behind indicates a lack of something....perhaps a heart? 

Meant "wave" not "waive."

On 3/28/2024 at 9:53 AM, MiniChunks said:

 

This is not even a remotely a fair comparison. Nobody is subject to bodily harm, long term health issues or a lifetime of pain because they missed the ship. I would never wish pain, illness or even missing the ship on anyone. All I'm saying is that if you can't make it back to the boat on time, I'll sit on my balcony and waive with a drink in my hand while we pull away and still sleep like a baby at night. 

Nah - waiving to someone who is being left behind indicates a lack of something....perhaps a heart? 

Bring one with you - a small, portable one. 

What a wonderful review and utterly beautiful pics. You certainly have a wonderful eye for photography!

How could any ship have struck it? It was lit up like a Christmas tree. Something very wrong  happened on that ship....

I'd do it now.

NO - you're not crazy. I've done the same thing in the past.

OP - I hope everything turns out okay regardless of what action you take. Being injured while on vacation is never fun.

I've done it with my daughter (26-transatlantic/Russia cruise) and it was great. I wouldn't hesitate.

19 hours ago, Butterbean1000 said:

 On another thread complaining about kids in the hot tubs, one parent responded with "I paid just as much money as anyone, so my kids are just as entitled to the hot tubs as anyone". Oy vey.

Parent was correct but, as you indicate, it's not acceptable for kids or adults to engage in that - or other - disruptive behavior (e.g. drunken, rude behavior, etc.). 

On 3/20/2024 at 2:12 PM, vjmatty said:

A flunky is just someone who performs menial tasks, it doesn’t mean stupid as in flunking a test or a class…and the OP didn’t call them flunkies on the phone.  You don’t have to feel bad for the OP to recognize poor customer service. Those are two different things.

Nah - it's like calling someone the "R" word. It's just not acceptable anymore. 

After final? No - you can get 50% to 75% back depending upon when you cancel. If you have cancel for any reason insurance, then you may recoup most of the loss. 

Cabin should be cleaned and last pax's stuff shouldn't be there. I think that's a reasonable expectation. Deep cleaned? Don't exactly know what that entails but they're doing lots of cabins in a very short time. As such, I don't think cabins are "deep cleaned" unless someone had an ummmm accident of some sort on the prior cruise. I always bring my own wipes, Clorox spray, etc. It may not do much but I feel better after I've cleaned the door handles, etc. (I do this every day after the room steward has cleaned). 

Never ever flush disposable wipe as they will kill your toilet. I, once, flushed a few Kleenexes and had to call maintenance to "flush" them out, etc.

2 hours ago, masonchar said:

So am I.   Was supposed to get a call back by last night.   Never happened.  Guess I have to get on the phone again today.

 

This is so unacceptable. When someone tells you 48 hours, the response must be within that time frame or a short call, etc. why they're still investigating. Have you emailed customerrelations@princesscruises.com? I've had a couple of issues and they always respond/resolve fairly promptly.

It's always been per person. I just give extra if he/she is especially wonderful.

My daughter and I have done several Thanksgiving cruises. Always lots of kids (no problem at all) and pretty full ships. We've thoroughly enjoyed each one (all went to Caribbean). 

2 hours ago, bEwAbG said:

Flunky is the right term for the first-level person that was assigned to break the news.  Someone with more finesse, and more importantly, knowledge to explain what happened, should have been the one to deal with the situation.  I don't see how it's a pejorative to say someone who is basically given limited information and zero ability to adequately address the situation is anything but a flunky.  It's poor customer service all around, especially when you know more about the company's operations than the person charged with kicking you out of a room.

Nah - that's a pejorative term and really shouldn't be used to describe someone. You should say the person didn't seem to understand, etc. but to label someone as a "flunky" just isn't acceptable anymore. Sorry - it just isn't. 

I have a feeling I'm going to have a very strange dream about that Kraken drink holder thingy tonight!

OP - it appears it was a glitch on the website. As such, it was a mistake. True, it was RCL's mistake but companies don't have to honor a mistake or a glitch. It's good practice if a company does, but RCL doesn't have to. It doesn't appear to be a bait and switch if it, truly, was a glitch or mistake. A bait and switch is an intentional act. I feel for you because I would have been excited for the deal - but in the back of my mind I would have had an inkling it was a mistake. Anyway, I don't see any lawsuit worth your time as you received a full refund. You may have de minimis air change fee damage but suing them for that would cost you much more in time and money than it's worth. If I was RCL, would I have honored it?  - YES, but I'm not so.... Good luck with your MSC cruise and I'm sure you'll love it!

3 minutes ago, avonlady6390 said:

Whay does the roll glider do would someone in their 60's enjoy it or would it be scary.

I'm in my 60s and I would love to try it!!!! Doesn't seem scary at all. 

I would try a different dining room or change your dining time to a slower period. Happy Anniversary!