Same here. I’d read on here and trip advisor about how great and amazing they are. I couldn’t get a response from them about setting up a tour. I think it took a couple weeks for them to get back to me. In the meantime, I found, what I hope to be, a great guide on tours by locals. Best I can tell is that they farm out inquiries to their various guides. I may be completely wrong but that’s how it appeared to me.