I'll go out on a speculative limb here. NCL has 19 ships. Let's assume (just for sake of discussion) that each sails four times a month with 2000 bookings (i.e. at 2 per booking, that would be 4000 passengers. So, 152,000 bookings per month. Let's assume that 1% of those are NCLH shareholders asking for OBC. That's 1520 requests per month. Let's further assume that most requests are automatic, and allow 15 minutes to load the OBC onto the reservation. That's 380 hours per month, or about the suitable workload for 2 or 3 full time staff. I don't think we're dealing with a large department here. More like a couple people who may have a) Covid, b) lingering hangover from NYE, c) quit for a better job or d) got laid off as part of the 9%. Sometimes the simplest explanation is most likely the correct explanation. That said, I really don't know and am just guessing here. Hopefully we'll all have our OBC magically appear soon! 😎