Sure every country has unique rules to follow for immigration, but a lot of the issues were completely Celebrity’s responsibility. Celebrity sending people to the wrong location for passport pick up, misplacing passports, not handing out landing cards to everyone, conflicting information from guest relations, not returning required documentation until a few hours before departure, etc are completely Celebrity’s responsibility. I think Celebrity completely misunderstood the scope of work required to process the guests and did not have sufficient staff to complete the work in a timely manner. But to be completely honest I’m not exactly sure what Celebrity did other than provide a customs card to be filled out prior to getting off the ship. At the end of the day the guests just provided a copy of the visa they obtained independently to the Indian authorities and we left the ship.
@Norwaylady Thanks for the heads-up to print out the Sri Lankan ETA, you were ahead of Celebrity by a couple of days.