We booked a cruise for next year but unfortunately we have to cancel. It's not exactly unfortunate, because my daughter is getting married next year. But that means no funds for cruising...
In any event, we've never cruised with Princess before so what I thought would be an easy online cancellation process is anything but. I don't see any way to cancel a cruise through the reservation (which is honestly sketchy), and I'm just not interested in calling in if I can help it because I assume the only reason they force this method is to put on a high pressure sales pitch.
So I thought I would just do it by chat. However, for the past 3 days, every time I have connected to someone by chat and told them I want to cancel a booking, I get the exact same message - our system is down so you'll need to call. THREE DAYS.
Has anyone else tried using the chat feature during the past 3 days and been helped? Or are they just lying to me to force a call? If it's the latter, I wish they would just be honest about it instead of telling me the system is down. If the system really is down, 3 days seems excessive and Princess needs to fire its IT director.
This has left a pretty sour taste in my mouth about Princess. Not exactly a great first impression...