nadeki

I am sorry this topic has turned so heated. I agree with your post and sorry this happened to you. This is definitely the new trend and disappointing. I have noticed it on our last couple cruises. Yes, it is unfair on the staff and the guests. I am not a big complainer and figure out how to work around things, but it is a bummer. I am shocked at the debate on this thread.

I hope you are doing okay. Stay positive and remember your only job is to take care of yourself and get strong.

I am so excited for your thoughts and suggestions. Thank you for taking the time to include us on your adventures. Nancy

It sounds like you made a nice memory. I am sorry for what you are going through. I have recently learned about a very helpful product. There is a device for a mat that goes on the floor bedside. When the person gets out of bed a light/alarm is activated on a remote. Therefore you know when they are up. (This might not work in Alaska with 24 hour light.) It is not complicated or expensive. It is a good helper. Needless to say it is available on a site where you can buy everything.

NCL used to out out real devonshire cream in the afternoons with the scones. It was a treat. Now, they use whipped cream. It is not the same experience. But they have tried.

I hope our fear haven friend gets on board and just enjoys himself. Also, please come back and let us know how the adventure turned out. It really is at the no turning back point....so just go and enjoy the experience.

You are a fantastic photographer. Thank you for sharing.

I am so sorry this has happened. Positive thoughts being sent your way while you search for the reason and planning your next path.

Happy Belated Birthday. I am so happy you are enjoying your time on the Jewel. It really is the best crew.

Gary I agree with everything you say. We are completely loyal to NCL. I know these are first world problems but boy some changes are getting really noticeable. The menu changes in restaurants are slim. The spa prices are through the roof ( and not the best service). The cabin stewards doing more rooms and cabins not ready on the first day are a big deal. Funny thin was today I was thinking how great that most NCL Loyalists feel bad for the crew and really appreciate their efforts. We try to take care of them as best we can with our gratuities. Funny we are making their job better and encouraging brand loyalty for their career. I hope NCL appreciates it!! Again, we are fortunate to have these problems. As someone said, the genie is out of the bottle for cost savings. I hope all the savings are not just paying bonuses to the executives. We want to be there for the brand, however we all have our limits when the value and the experience are gone. Nancy

Just got off the jewel. We had the most amazing eight days. The captain was Stefan ??? sorry, I could not find the board with the photos and names. The team in the Haven is very special. We did have toilet problems all week. Absolutely did not upset us. We had many laughs about out lack of whooshing. Sad to be sitting in the airport to go home. ncl is definitely missing out by not giving incentives onboard to book your next trip. We are going to bug would have liked to have it done

My feelings exactly. This week is just do amazing. My mom and uncle are enjoying being spoiled in the haven.

I forgot to add. They have been making crepes in the buffet.

I don’t want to hijack your thread. we were on the Bliss in January and had the same experience as you. Thus week we are in the haven on the Jewel. It has restored my faith in cruising. The Courtyard butler is fantastic. The ship does not feel full when we go out of our comfort zone. And the captain has the best announcements. you and your dad are going to be sooo happy. yesterday we went to play deal or no deal. The wifi crashed halfway through and they had to refund everyone’s money. I felt like I really left a winner. Nancy

We have discovered in our family that this expression is true: "there are two kinds of people in the world, those that read the signs and those that wait for them". I am definitely in a comfortable location waiting for the rest of my crew.

Unfortunately we felt the same way in January. Previously the Bliss was our favorite ship. This time we thought if it was our first cruise we would not go again. My thoughts were really with the crew, this was not their fault yet becomes their problem.

We have done the Bergen funicular twice by ourselves. Purchase your tickets ahead of time and you will skip most of the line. This past summer is was POURING rain and we still walked there and went to the top. Not enjoyable doable. There is no need to do an NCL tour. It is a lovely town to walk around when you get finished with the top of the mountain. It is cold!

Yup, we really liked it. We did. not bring one home.

We were on this sailing. I would have LOVED for a decent ranch dressing. NCL used to have the best buffalo wings in the Local.Now, they are fair and definitely need dressing to dip into. The amount of allocated dressing that is coming in the little silver container is about 1/4 full.It is not near enough and the staff was not around to ask for more. We did not go hungry but were disappointed this time in the food and beverage service. On a side note, we discussed the salt and pepper shaker as a memorable souvenir also! It was good looking.

Thank you for this suggestion. I will look into the options. At this time being such a creature of habit I will keep this one on NCL despite coming home and now the price is $1800 more than quoted on the ship as a GUARANTEED done deal. I knew better. He would not let me take a photo of his computer screen, said it was against company policy. Grrrrrr

We were on this cruise as well. We are Sapphire level NCL and have cruised on the Bliss before ( we call it our favorite ship). This cruise was "off" from the beginning. We spent time feeling sorry for the staff ( they never complained) and did. not see many smiles. You are correct, I never heard my name. We went to the cruise next desk four times trying to upgrade a future cruise to the Haven as we were definitely feeling the need for a concierge. Besides spending time in line four times our promised request to upgrade the reservation ( for another $7000) was not handled. We could not get reservations to dine in spite of empty restaurants. If this had been our first cruise we probably would not return. However, it is. our 17th cruise on NCL and we are addicted. We will keep trying.

I would not recommend the London Pass. I bought it for six people for five days last June. We did not come close to getting our moneys worth. I struggled to find what was included and ended up purchasing passes to places that wold have been free. At the Shard we ended up paying more to get the VIP pass to go up thirty minutes earlier as they are time entrances and there was no exception for a pass holder. It was too much to try and plan times etc and pack more into one day. We have used the Oyster card in the past. This time we used taxis everywhere. It was not cheap but not as bad as US prices.

We have been in these suites and used it for two adults and they LOVED it. I have also done it as one adult with two children. It is absolutely worth it to have the extra room and perks of the suite.

Thanks for letting me know.I am hoping to see it again next June. Nancy

In June we used Blackberry. No problems.....just not as professional as Smiths was. The driver was in jeans and a t-shirt and there was no conversation. A clean basic vehicle, Basically an Uber. I missed the conversation but no complaints.