JaneStarr

What I’ve been doing is taking screenshots in case email confirmations don’t come in.

This is Day of Travel info found on the Azamara website for the Port of Barcelona https://www.azamara.com/static-assets/resources/Port-Information/Barcelona-Port-Information.pdf Here’s a link for all the ports: https://www.azamara.com/booked-guests/before-you-board/port-information

The most exciting thing to me is that your reply came from an email address able to receive your message and respond back to you! If you don’t mind, please share the email address with us. Good luck with getting everything resolved in time for final payment.

Maybe that’s because the new policy hasn’t been implemented yet. I think I read it was due to start next month/

In my case, it is not possible to tell. Any replies I’ve gotten come from a “no-reply” email address and don’t quote the email to which they’re replying. I can never tell if the reply is in reference to one of my support forms (either Loyalty or the general one) to an email from me. Update: Here are links to the various forms I’ve used: https://www.azamara.com/b2c/booking-support https://www.azamara.com/guest-account-login-form?utm_campaign=2023-04-13-Consumer-Update&utm_medium=email&_hsmi=254250135&_hsenc=p2ANqtz-98oR8ODLWbeDohcBNsXVIMdJUR5B7okJ9-dTUYJe6nlMJinEyqc1QZ-WlNKMEqpUxQ5yDVRuqX5KlpnbPwVniSdoCGUw&utm_content=254250135&utm_source=hs_email https://www.azamara.com/about-azamara/contact-us/contact-form

I also have relevant personal experience. We had to cancel a 2019 cruise due to medical reasons the month before the trip. Trip insurance policies vary in how they handle airfare that is credited rather than immediately refunded. Our trip was insured through (Trip Insurance Store as agent) with CSA. We had insured all non-refundable costs immediately after final cruise payment. This allowed us coverage for pre-existing medical conditions. We had a great claims experience thanks to Steve Dasseos and his team. We were made whole with no out-of-pocket trip costs, plus an additional Jet Blue travel bank credits! The CSA Freestyle policy that we purchased DID refund all non-refundable airfare and cruise costs (which excludes taxes, fees & cruise-planner and any other items that get automatically refunded to you). Our air was with JetBlue which automatically gave travel bank credits for the amount of the airfare — excluding Seat fees which are refunded. CSA provided a full refund of the airfare portion of charge and let us keep the Jet Blue travel bank credits (because the credits didn’t count as a “refund” under the terms of our policy)! This experience makes me contact Trip Insurance Store and speak to Steve or a member of his team every time we plan an expensive or international trip. I am so grateful for their wise advice. Steve participates and answers questions on the CruiseCritic Insurance Forum to help even non clients. He’s helped advise countless community members posting under @iamtrustworthy [I’m not connected with Steve or his business, except as a very satisfied customer.]

Often just mentioning a deadline of when you plan to open a dispute is enough to expedite the refund, in my experience. An AmEx rep once explained to me that the company against whom the charge is disputed gets charged a fee even if the dispute is not upheld. At least that’s my recollection from several years ago. I try not to dispute charges w/o allowing the vendor reasonable time to make things right. Your mileage may vary, but it can’t hurt to politely mention a potential dispute. I don’t recall the time limits on disputing charges for future services. That would be worth investigating before waiting too long to file a dispute.

At this point I would strongly consider disputing the charge with your credit card company.

Onward Italy Intensive: 22 Aug 23 — 12 Night Sailing Info: Some of the 3 cabins traveling with us (but not I) received this update this morning from Azamara about Embarkation. I matches with what @Riocca posted at the beginning of this thread. Just documenting for other guests who may need this. Our cruise begins with an overnight in Venice (Fusina), but we still have no info on if or how they are handling shore excursions. None were offered the last time I was able to view ShorEx before the old website was closed. Seems like a waste of an overnight. At least we have experienced Venice a few times before. Jane Dear Azamara Guest, We are thrilled to welcome you aboard Azamara Onward℠, for your upcoming sailing on August 22, 2023. We wanted to reach out about an update to your embarkation process. There have been some changes to the embarkation process at Fusina. Please take note of the important updates below. Guests arriving at the Venice airport and booked on an Azamara transfer: Guests will be transported to Porto Marittima (not Fusina), which takes approximately 20-30 minutes. Upon reaching Porto Marittima, guests will then be transferred by port authorities to Fusina, which takes approximately 20-30 minutes. It's important to note that direct access to the ship is not allowed. Check-in procedures will be conducted at either terminal 117 or 107 at Porto Marittima. To view the map, please click here. The terminal will end check-in procedures at 4:30 PM. Please Note: Tronchetto transfers are not available, as the terminal is situated 600 meters away from the Marittima People Mover Station. However, both the Marittima People Mover Station and the Water Taxi Station will provide shuttles to terminal 117. For guests who have organized their own separate transfers or intend to take a taxi, rest assured that taxis will be conveniently accessible at the airport. Simply head straight to Porto Marittima from the airport. Thank you for your understanding and we can't wait to welcome you aboard the Azamara Onward. Should you have any questions or need guidance of what you can explore in any destination please contact your Travel Advisor or visit https://www.azamara.com/contact-us for your local Azamara call center number. Sincerely, AZAMARA®

Ironically, on my iPad, Chrome has sometimes displayed items when Firefox & Safari did not. Wacky system! Update: I tried this offer on Safari and Chrome. Safari couldn’t load the sailings. It just kept spinning. Chrome did load the sailing.

@RioccaThanks very much for posting this! It finally confirms that Azamara is doing the same for Fusina embarkation as other cruise lines. We suspected this would be the case and fortunately booked our Aug hotel with Marittima check-in in mind. it would’ve been nice for those cruising soon (particularly on June 10th) to have had this info before booking pre-stay hotels in or near Fusina. Jane

It’s not simple. I was able to access featured excusions by signing out, searching for my sailing and then clicking the link to view details. Scroll down to show itinerary day-by-day. Scroll down while viewing each day to see the 3 featured excursions for port. Only some of them have prices listed. (Going from memory here, so I hope you can find them)

My TA got an email today that online check-in will be unavailable for sailings through the end of June instead of the previously stated May 15th. Not really concerned about check-in itself, but this reflects poorly on their ability to meet self-set deadlines. It’s disappointing that they can’t seem to dig out from this messy IT transition. My personal main concern, now that my final payment has been straightened out and paid, is to see my Azamara flights get ticketed. Once I arrive at the port (wherever they finally tell us to checkin for Venice/Fusina), I expect to have a great Italy-intensive cruise.

How soon is this client’s cruise?

That would sure make people with a pre-stay hotel need to scramble.

I believe there was another sailing embarking from Venice (Fusina) before mine. As I recall, the date was sometime in June. Update: June 10 Croatia Intensive embarks in Fusina

Great question! We are also embarking at Venice (Fusina). We have been given no direction on this yet. Other cruiseline passengers are reporting that Fusina does not have a terminal to accommodate check-in (or disembarkation). They report checking in at Marittima (old cruise terminal) on the island of Venice. Luggage is trucked and passengers are bused from there to Fusina. Here’s the link to most update-to-date Port info on website: https://www.azamara.com/b2c/booked-guests/before-you-board/port-information Clicking on Venice (Fusina) brings you to this: https://www.azamara.com/static-assets/resources/Port-Information/Venice-Fusina-Port-Directions.pdf Pier Terminal Fusina (Maritime Station, Venice) Adress: Via autostrade del mare, 30176 Venice It would be better if they spelled out that we are NOT embarking in Fusina and info on how we get to the ship as a number of cruisers have reported looking for hotels in Fusina, near the ship. I will let you know what happens in reality after we embark on 8/22/23. Maybe book a cancelable hotel reservation for now? That’s what we did. Jane

Thanks for the info, but clearly not a full solution! 🤦‍♀️ I guess i’m lucky that I happened to have booked flights in both directions on Sundays. I wonder if they plan to provide those of us who booked under the former Celebrity/ChoiceAir a new confirmation spelling out the emergency info that was on our original confirmations…

I have a cruise booked for this summer and never received this email. It’s also not in junk mail folder. Signed into my Azamara account. Still showing new/incorrect Circle number and does not show any bookings. The only other option I have on the drop-down menu is “Communications”. I had checked both boxes to allow communications back in March with my email address, but this morning it came up blank. SO very frustrating. I completed it again. Filling out the support forms has only been a waste of my time. I did get one Support email saying my account was updated, but that wasn’t true. Don’t know whether to even bother submitting new support forms. I haven’t had any reply from my last ones. Jane

Unfortunately, this hasn’t worked for me. I do appreciate the suggestion.

Wow! How is Azamara ticketing at 30 days out going to work if AA apparently cancels for non-payment at like 54 days out?

My Agent found this other number for the Azamara Air support desk, but it also rang through to a recording that they aren’t accepting any more calls today:1-877-589-1869 🤦‍♀️

We have used Choice Air through Celebrity (and maybe RCI) before. Our experience was that you could request ticketing anytime after final payment. I agree with you about not using cruise air again, baring extraordinary circumstances. We actually just canceled cruise air for our Feb Celebrity S, America cruise and booked directly with Delta.

Wow! That would be a deal-breaker for me when choosing whether to book air with a cruise or tour company. We sprang for business class seats this trip which have been scarce and expensive. Not happy about this latest new ticketing policy. I’ve tried to be patient, but this might be the straw that breaks me, Jane

Waiting to ticket flights until 30 days before sailings that were paid in full by 120 days before really seems UNACCEPTABLE! What is typical? I know that in the past my agent would call choice air as soon as final payment was made, and flights would then be ticketed within a few days. I’ve also read that they sometimes wait to ticket until 45 days before departure, but I’ve never seen making you wait until 30 days out.