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beaujolais

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  1. We cancelled Muse HK to Sydney on 6th May, whole fare minus £130 returned to Amex today, 36 days !!
  2. I emailed Saga Customer Services, Euan Sutherland and Robin Shaw as suggested by nosapphire and at long last I received our refund for the full amount today via our TA, they received money on Monday Thank you nosapphire for your suggestion and I wish you well (and good luck) on your future cruises with Saga, you certainly have a relaxed attitude
  3. Take all back, got a reply yesterday and she'd passed on my email to Frank Sansone who today sorted out the payments and our TA is due payment tomorrow of the main refund and my CC has been credited with the deposit All very quick in the end for that cancellation now awaiting repayment from our HK to Sydney cruise in October cancelled early May
  4. Thanks for your suggestion nosapphire I will try emailing customer services on Tuesday after the bank holiday They should refund via the original method paid due to money laundering regulations, that I have found out in my research for a way to get repaid
  5. I paid my TA by credit card and they paid Saga by BACS Not sure if Amex, the card used, would chase my TA before Saga, that seems wrong
  6. Still no refund and it's now 10 weeks Latest excuse was that when they pay my refund to the TA they wanted to pay by Credit Card, can you believe that. Of course this is of no interest to my TA as the TA would have to pay commission on the amount of the refund I still have tried 'phoning but have on two occasions had the phone message "Office closed due to unforeseen circumstances" and on another occasion was told, a new excuse, " as they were working from home unable to see my details" This company is supposedly awaiting delivery of a new ship, how will they pay for that if they cannot pay money back to people that they owe money to Will there be a end or will I loose all my money, a considerable amount
  7. You are lucky, I emailed just after you posted chasing my refunds and I have had neither a reply or even an acknowledgement
  8. I see The Shadow, due 20th., The Whisper, due 21st and The Wind, also due 21st. are all in their way to Marseille A lot of work to be done I expect. I hope that they still have some of their money for my refunds
  9. alexandria We were in Japan last October with the Silver Muse and had a wonderful time. Silversea organized all our tours for the period we were with the ship but previous to joining the ship we had a few days in Tokyo and were looked after by a guide from "ToursByLocals" who was absolutely magnificent I can highly recommend "ToursByLocals" and we were able to arrange everything we wanted to see with the guide before our arrival in Japan. We were actually put onto "ToursByLocals" by a fellow poster from another post on this Silversea Cruise Critic forum https://www.toursbylocals.com/
  10. Thanks Observer for bring the film to our attention rather shows up the other thread A tear jerker
  11. Still awaiting refund for the cruise cancelled 13th March, (yes a Friday!!) by Saga We booked through a TA and it seems Saga and making it difficult as possible to get a refund if you used a TA Both my TA and myself have been promised a refund by end of April a number of times, was even told a new system had been implemented to speed up refunds and cheques were being sent twice a week Today I was told another new system now in operation and Saga will 'phone and get TA bank details rather then send cheque and do the refund over the 'phone It seems to me, rather worryingly, that Saga are using as many excuses as possible to delay sending entitled refunds and that is not a good sign
  12. I'm afraid that you still need to pay the cruise in full by 30th June to get the 10%
  13. Our SS organized flights to Barcelona for May 3rd were cancelled by BA last week, still waiting to hear further from SS regarding refund of the cruise cancelled 24th March by SS The whole cruise still showing on My Silversea and on the segments from Athens we could still book tours if we wanted to
  14. Have now had confirmation from Regent that our deposit is now held as a Future Cruise Credit Have also recently cancelled cruises with Silversea and Saga but no sign of any money yet
  15. Yes you have to be over 70 Thanks to Guerncrusing we also have our deposit turned into a FCC
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