Jump to content

leaveitallbehind

Members
  • Posts

    19,098
  • Joined

Everything posted by leaveitallbehind

  1. JMO, but you're making the broad assumption that the issue was the result of booking through a TA when there is no evidence offered to conclude that. Transfers are issued by the cruise line and not the TA. If one was showing, that indicates that the TA processed the package with the booking otherwise none would have been issued. The OP also indicated that the TA had been in contact with the cruise line with the cruise line response that the missing transfer was indeed booked, but not updated in the booking. Updated booking confirmations are issued by the cruise line, not the TA. Not sure they are at fault here as it sounds like they did their job. The OP also indicates that they feel it was a cruise line issue.
  2. Thanks for clarifying. As I said, there was no challenge intended, it just wasn't clear how things unfolded and who knew what when. As mentioned before by others, you may well have a legitimate situation that resulted from the confusion that may be able to be resolved by RCCL with the change of TA's. Hope it works out to your satisfaction.
  3. @CuseJeff44, let me first say that I am not challenging the credibility of your concerns or the events that occurred. I am just a little confused with what was understood at the time of the booking and the subsequent timeline for wanting to make the change in the TA. I am only looking for clarity with what transpired on board. @Ourusualbeach, I don't disagree with any of this, and you are correct in what the process for correction would be if it is a NextCruise error. But what l would like is confirmation from the OP that they were not aware of the original TA assignment at the time of the booking. What they said was that the assignment to their previous TA was automatic, but that doesn't confirm that they weren't aware of who it was assigned to at the time. If not with the booking, when did they learn of the TA assignment? They also indicate that later they found a TA they liked better, and would now like it transferred to them. This can suggest that they did not have a different TA they preferred at the time of the booking. Again, I am just seeking clarity as I completely support the comments on how it can be corrected if the OP was in fact not notified at the time of the TA assignment. Thank you.
  4. While I can't answer with certainty, I'm going to suggest that it probably cannot be moved as typically furniture pieces are locked or bolted in place to keep passengers from moving pieces to the veranda (or elsewhere in the stateroom where it is not planned to be) and to prevent sofas, as example, as large and likely heavy pieces of furniture, from moving in heavy seas where they could pose a damage or injury risk. I'm sure its meant to stay where it is.
  5. The best I can suggest is to look at the attached PDF describing the two drink packages as this details the comparative alcohol brands included with each. Any drink that can be made from either packages' included alcohol brands is available. The types of wine that are included with each are also shown, and the brands will be commensurate with each package value. Just to add, when you book the cruise, there are two basic fare structures - "Always", which includes basic WiFi and the Classic beverage package, and "Standard" which is cruise fare only, but to which any package can be added separately. Both also are available with refundable and non-refundable deposit fare structures. Just be sure which you are booking as the fares vary accordingly. Hope this helps: Celebrity drink packages.pdf
  6. My suggestion would be to talk with a live travel agent who is well versed in cruising. They would be in the best position to listen to your concerns and cruising preferences, and guide you to the best cruise lines that would fit your travel criteria and budget. There are many cruise line options from different departure ports with different air options that would best be navigated by one who makes their living finding the best fit for people with diverse travel circumstances. They also will be able to provide the best fares available for these options. JMO.
  7. Generally no, at least not through RCCL. They cannot and will not touch a TA booking, in particular to transfer to another TA. You would have to demonstrate to the cruise line a viable business issue as a reason for them to assist with a change, such as misappropriation or mismanagement of funds, inability to communicate, or actions that jeopardize your booking, etc. Just saying you don't like them is not reason enough for them to get involved directly. You would have to do that yourself by asking the current TA to release the booking for it then to be placed with another TA. Not an easy thing to do. What they may offer at best to do is cancel the booking so that you can rebook with someone else, but they are certainly not going to give up a booking easily.
  8. While that may be true and there may not be as many bartenders floating around hustling drinks as in the past, this has never prevented us from getting as many drinks as we want. Just may take a little more legwork.
  9. I don't believe the couch is moveable and even if it was the only way I would feel comfortable making any adjustment to the layout is by way of asking the stateroom attendant, and not trying to do so myself. And as you've acknowledged, certainly not by bringing tools on board. Layouts are set for a reason. JMO
  10. @kk20, not a problem and the information with Infinity may have been similar. I was just confirming your post. But apparently from the OP's last response it may be moot as it looks like they are moving on with a different ship.
  11. rcldining@rccl.com is the email address. As suggested, mention your ship, sailing date, and booking number along with your specific request. Typically this should be sent 2-3 weeks in advance of the sailing. It will be read, but they may not always acknowledge it with a response. If you do not hear back just go to the MDR maître d when you board to confirm. Typically this email is used for seating or other dining room related requests. For other special requests or dietary concerns, you should contact the special needs department and talk with them.
  12. You are referring to Infinity - OP is asking abut Constellation. The information may be the same, just confirming.
  13. They are both sister ships and part of Celebrity's oldest and smallest class ships currently operating, with Summit in service since 2001 Constellation since 2002. They have both been refurbished since then several times and have been constantly maintained. IMO the difference in choice would boil down to itinerary options served by each and your preference with that.
  14. Include as part of the more space at 299 sq. ft + 65 sq.ft. balcony, a larger bathroom with bathtub and larger closet.
  15. Babies and Tots program is available for ages 6 - 36 months of age. Aquanauts is for ages 3-5 years with the Adventure Ocean program. Here is a link to the RCCL children's programs: https://www.royalcaribbean.com/experience/cruises-for-kids-and-teens
  16. There is a card and game room with tables and chairs off the main elevator banks on deck 9 that has a variety of different games available. I don't know for sure if cribbage is one provided or not so maybe bring one, but if they are, that would be where they would be if and a place to play.
  17. ....and there are no additional charges, such as taxes or fees so the price shown is the total price. I'm going to make the assumption that the price shown includes gratuities.
  18. They won't throw anyone off, but it is a CG requirement (at least in the US) for it to be completed by all passengers, usually before the ship can leave the pier. As mentioned they will track those not complying down and will assure that they complete it. Agree that, in particular with how easy it is now to do, that anyone would ignore, forget, or otherwise choose to not do it.
  19. Agree with all of the above and we have been able to watch preboard, confirm as viewed in the app, and then go to the muster station upon boarding for their confirmation. Very easy.
  20. Then that is certainly new and an update from our NYE cruise. Also would make the D+ BOGO planning easier as well. Thanks.
  21. @coachmike1959, specialty dining can only reserved in advance for individual restaurant purchases, not with multi night dining packages. Dining packages will be assigned a placeholder when booked through the planner for night one or two at a restaurant, which can be confirmed or changed along with reserving the rest of the weeks' dining once on board through any of the SR's maître d's. My understanding is there is discussion about having that process changed to allow reservations with dining packages to be made on the planner. But none of that was in place with our NYE Oasis cruise, and everything was still done on board as described. Not aware of that changing yet.
  22. Just want to confirm that the 844 number you provide is correct, M-F, 8:00 - 5:00. And I agree that a phone call to them is the best suggestion as, unless things have changed, as you mention PJ is not advertised as, or usually tied directly to, any other tour.
  23. Never been an issue with us and enjoy the location for the view.
  24. I was keeping you anonymous in case you preferred not to be identified. Figured you would probably see the thread and respond.
×
×
  • Create New...