Last week I logged on to my reservation, and noted that the amount due was off by just under $500.00. As I had not changed anything in my res, I call celebrity to enquire about the difference. After being on hold for 45 minutes and the agent going to the escalations department, I was advised they double deducted the gratuities from my original invoice and they had adjusted my account and adjusted my invoice by just under $500.00. I asked why I was not notified and I had to call and waste 45 minutes of everyone's time to discover this. If they need to adjust an invoice, I should be receiving an adjusted invoice.
I never did receive a response as to why I did not get an adjusted invoice, and if it is they usual modus operandi to increase a bill by just under $500 and not tell the customer. But I wanted to let people out there know, and advise you to check your bills. Oh, and they over corrected my bill an extra $40 in their favor! I had them fix it just out of principle given I had wasted 45 minutes of my time.