I have to admit that at my last cruise with Crystal, I did not interact very much with my butler. I have had all my meals and snacks outside my cabin. I have only drank water in my cabin having my alcohol consumption at the bars.
I have interacted several times with my cabin attendant but I have not requested anything from the butler.
This happens to me each time when we have a cabin with butlers with the exception of the MSC Yacht Club in which our butlers play a very important role for example being the ones who serve us at the Yacht Club lounge, bringing to our room our daily newspaper, accompanying us out of the ship at debarkation, helping us with our luggage, etc.
Could you please give some tips how to make use of the service of the Butlers at the Crystal ships?
Please also some tips what the concierge is supposed to do? I have tried to book some taxi or private transfer at the debarkation port, but apparently this the concierge does not do. Is the role that of a guest relations manager? Or is there a proper guest relations manager onboard.
Ivi