It took HAL almost 5 months from the time we got off the ship before we got the settlement from them, I think that was way too long. My TA was the one who kept following up with HAL over our claim and in December they offered us a $1000 FCC which we rejected, and they finally gave us the $3600 on January 31st, which was enough to cover the Nov. Koningsdam cruise we booked.
We now book our cruises based first on itinerary and then we consider only on 3 other cruise lines, Celebrity, Oceania and HAL. After our Equinox cruise in June with our granddaughter in the Caribbean we are done with cruises in the Carribean. All of our cruises after June are 100% itinerary driven and are booked with all 3 of our cruise line choices.